Resident Experience and Services Supervisor
3 weeks ago
Lead Accommodation Manager Required
Ritz Recruitment is seeking an accomplished Accommodation Manager to oversee the daily operations of a 365-unit Build to Rent development in Sheffield.
Job Summary:- Mobilisation: Manage staff recruitment, training, and performance to deliver outstanding onsite results.
- CUSTOMER SERVICE:
• Provide exceptional customer care to residents.
• Develop resident engagement strategies to build a strong community. - MANAGEMENT:
• Oversee social media output to promote the brand and attract new residents.
• Establish partnerships with local businesses to enhance the building's reputation and drive revenue growth. - FACILITIES MANAGEMENT AND HEALTH & SAFETY:
• Ensure adherence to all applicable laws and regulations related to H&S and the environment.
- Proven experience in a similar role within BTR, PBSA, Estate agency, or hotel management.
- Strong leadership skills, including team coaching and management.
- Knowledge of residential AST leases and landlord-resident relationships.
- Health and safety and facilities management expertise.
- Excellent written and verbal English skills.
- Proficiency in MS Office and other relevant software at an intermediate level.
Salary Range: £45,000 - £52,000 (dependent on experience) with a 10% discretionary performance bonus.
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