Housing Liaison Coordinator
23 hours ago
Job Title: Housing Liaison Coordinator
About the Role:
We are seeking an experienced and organized individual to join our team as a Housing Liaison Coordinator. As a key member of our operations, you will be responsible for ensuring seamless communication between residents, contractors, and stakeholders in North London.
Key Responsibilities:
- Serve as the primary point of contact for residents, addressing inquiries and complaints with professionalism and empathy.
- Host monthly meetings for tenants, clients, and contractors, fostering open dialogue and resolving issues in a timely manner.
- Produce regular progress reports, detailing project milestones and resident feedback.
- Maintain accurate records of tenant communication, tracking concerns and resolutions.
- Report to stakeholders, providing updates on project status and resident satisfaction.
- Encourage resident feedback, using insights to inform improvement initiatives.
- Minimize disruptions to tenants and contractors, ensuring smooth project execution.
- Manage health and safety concerns, responding promptly to incidents and developing strategies for prevention.
- Crisis management: respond effectively to emergencies, prioritizing resident well-being and maintaining stakeholder trust.
Requirements:
- Experience working on social housing projects, with a strong understanding of refurbishment processes and community engagement.
- Clean driving license and own vehicle, enabling efficient travel to project sites across North London.
- Longevity with current/recent employer, demonstrating commitment and stability.
- Based in North London or able to reasonably commute, ensuring prompt response times and effective project management.
Estimated Salary: £45,000 - £60,000 per annum, commensurate with experience.
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