Resident Liaison Manager
5 hours ago
We are seeking a highly skilled Resident Liaison Manager to join our team in Hackney, E5 8QP. As a key member of our community outreach program, you will be responsible for fostering positive relationships among residents, subcontractors, client representatives, and management teams.
About the RoleThe successful candidate will have previous experience in an RLO capacity or customer service facing role within the social housing sector. Multi Trade experience is preferred. The ideal candidate will possess excellent interpersonal and relationship building skills, as well as negotiation and leadership skills to resolve complaints/queries quickly and efficiently.
You will act as the central point of contact for residents regarding assigned contracts, ensuring open and effective communication at all times. You will also conduct thorough written and photographic condition surveys of properties when resolving resident complaints/queries.
Key Responsibilities- Primary Liaison: Ensure seamless project operations by maintaining open and effective communication with residents, subcontractors, and management teams.
- Complaint Management: Address complaints promptly and effectively, ensuring all parties are satisfied while maintaining thorough documentation.
- Support Planning: Assist the Contracts Management team in organising and sequencing work schedules to meet client and customer expectations.
- Property Surveys: Conduct thorough written and photographic condition surveys of properties when resolving resident complaints/queries.
- Patient-focused culture promoting continuous learning and professional growth.
- Competitive salary range £30,000-£35,000 per annum DOE.
- Ongoing training and development opportunities to enhance your skills and expertise.
- A supportive and collaborative team environment that encourages open communication and teamwork.
- Previous experience in an RLO capacity or customer service facing role within the social housing sector.
- Excellent interpersonal and relationship building skills.
- Negotiation and leadership skills to resolve complaints/queries quickly and efficiently.
- A patient and solution-focused approach to resolving complex issues.
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