Housing Services Coordinator

2 days ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Description
CRA GROUP LIMITED is seeking a skilled professional to fill the role of Housing Services Coordinator. The successful candidate will provide an efficient and effective front line service dealing with a variety of service requests, providing information and guidance relating to repairs within Housing services.

The salary for this position is approximately £23,000 per annum, taking into account the cost of living in the local area and the requirements of the role.

As a Housing Services Coordinator, you will be responsible for maintaining a high-level understanding of end-to-end customer interactions and ensuring appropriate levels of understanding throughout the designated service. You will handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills, and rapport building. Additionally, you will work as part of the repairs contact team to drive an innovative and demand-driven approach to service development and ensure that the Service is responsive to public/client needs and achieves efficiency in operation.

You will use all available information technology applications and other systems to provide information, advice, and support for customers. Your ability to demonstrate alignment with the Council's vision, aims, and values is essential for success in this role. Furthermore, you will utilize effective communications, liaison, and working relationships across the locality team.

This is a full-time office-based role, with no scope for hybrid or remote working. If you are a motivated and organized individual who can thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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