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Business Manager, UK Customer

1 month ago

Edinburgh, Edinburgh, United Kingdom Royal London Group Full time

About the Role

We are seeking a highly skilled Business Manager to partner with the UK Chief Customer Officer (CCO) and Senior Leadership Team of UK Customer. This role will assume responsibilities for assisting the CCO with a varied task list within a fast-paced and changing environment.

The successful candidate will be responsible for maximising the effectiveness of the CCO, including reviewing Board papers, budgets, risks, communications, business critical presentations, enabling team effectiveness and supporting UK Customer planning and strategy.

Key Responsibilities

  • Work alongside the CCO in the operational running of the Senior Leadership team (SLT).
  • Co-ordinate the activities of the SLT, connecting the different parts of Customer ensuring that sufficient time is spent on both day-to-day matters and forward-looking planning of team development, priorities and activities.
  • Customer strategy to internal and external stakeholders in an engaging way and contributing to annual business planning cycle.
  • Effectively balance a varied workload including detailed, discrete tasks and strategic work as required.
  • Operate with credibility and confidence when dealing with multiple Senior Stakeholder relationships at the highest level within Royal London.
  • Risk Management - Ensure CCO risks are appropriately managed within the overall risk framework across the Royal London Group and proactively managing regulatory accountabilities.

About You

We are looking for an individual with excellent people and workload management skills, a proven track record of delivery, and strong risk awareness. The ideal candidate will also have excellent commercial acumen, including data and analysis skills, and excellent communication, negotiating, influencing and leadership skills.

About Royal London

We are the UK's largest mutual life, pensions, and investment company, offering protection, long-term savings and asset management products and services. Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We offer a range of benefits, including 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. We are an Inclusive employer, celebrating and valuing different backgrounds and cultures across Royal London.