Customer Service Process Lead

2 weeks ago


West Midlands Combined Authority, United Kingdom Caresoft Global Ltd Full time
Company Overview
Caresoft Global Ltd is a leading provider of innovative solutions for the automotive industry. We are committed to delivering exceptional customer service and driving business growth through strategic partnerships.

About the Role
We are seeking an experienced Customer Service Process Lead to join our team in Whitley, Coventry. As a key member of our operations team, you will be responsible for leading customer service processes, with a focus on SAP ECC and RPOS portal implementation. This is a contract position with a competitive hourly rate of £34.42ph PAYE, offering 35 weeks of employment.

Job Description
The successful candidate will have a strong background in customer service, with experience in the automotive aftermarket industry. You will be responsible for developing and deploying new customer services processes to support operations. Your key responsibilities will include:
  • Providing expert customer service knowledge in the Automotive Industry.
  • Leading supply chain knowledge in Aftermarket Automotive Industry.
  • Conducting root cause analysis on complex data using strong analytical skills.
  • Presenting complex data to varied audiences.
  • Maintaining a strong working knowledge of Automotive Aftermarket Customer Service processes.
  • Supporting SAP ECC implementation.

Required Skills and Qualifications
To succeed in this role, you will need:
  • System implementations and roll out experience.
  • Presentation and training skills.
  • Strong IT desktop skills, including Microsoft Project, Excel, Word, PowerPoint, and collaborative tools.
  • Experience in a project-based team.

Benefits
This role offers a competitive salary, a range of benefits, and opportunities for career development. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.

Estimated Salary: £34,416 - £43,200 per annum (based on 40 hours/week)

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