Customer Service Representative
6 days ago
Job Description
">We're looking for a retail colleague who will put our customers first and get to know them and the communities we live and work in. As a Betting Terminal Operator, you'll be responsible for:
">- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
">Our shops have a variety of opening times between 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change; they will include evening and weekend working.
">Benefits
">- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You'll be entitled to 28 days holiday annually (pro rata).
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you'll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Pension plan: We'll match your pension contributions to 4%.
- Sharesave Scheme: An opportunity to purchase William Hill shares at a discounted price, invest in the future of our business and share in our success together.
- Perks and discounts: When you're part of William Hill, you'll enjoy great discounts in high street shops, cinemas, and even holidays.
What You Need
">To succeed in this role, you'll need strong interpersonal and empathy skills with the ability to engage with customers from all walks of life. You must be age 18+.
">Salary Information
">The estimated annual salary for this role is approximately £22,000 - £28,000, depending on experience and location.
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