Customer Service Team Lead

2 days ago


West Midlands Combined Authority, United Kingdom Gleeson Recruitment Group Full time

We are seeking a highly motivated and organised Operations Support Coordinator to join our team in Birmingham.

About the Role

This is a full-time, permanent position that requires the individual to be in office Monday-Friday.

Key Responsibilities
  • Provide exceptional customer service via telephone, handling queries, issues, and providing timely solutions.
  • Competently use CRM systems to track customer interactions, update records, and ensure all relevant information is logged accurately.
  • Support the operations team in various tasks, helping to streamline processes and improve overall team efficiency.

The ideal candidate will have experience in customer service and administration, with a strong background in using CRM systems and providing excellent customer service.

We estimate that the salary for this role is around £26,000-£31,000 per annum, depending on experience.

Essential Skills and Requirements
  • Experience in customer service, help-desk, retail, property, or a similar field.
  • Competent in using CRM systems to track and manage customer data.
  • Previous experience in an operations support or help-desk role or similar.


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