Automotive Industry Customer Service Process Manager

4 days ago


West Midlands Combined Authority, United Kingdom Caresoft Global Ltd Full time
Job Title: Automotive Industry Customer Service Process Manager

Job Description:

Caresoft Global Limited is seeking an experienced Customer Service Process Manager to join our team in Whitley, Coventry. As a key member of our Global Parts Supply Chain, you will be responsible for implementing and deploying new customer services processes that support and integrate with our client's operations.

We are looking for a candidate who holds subject matter expertise in Customer Service Processes and has a broader appreciation of project management principles. You will focus predominantly on the SAP ECC system & RPOS portal, responsible for embedding and transitioning the new solution to our client and 3PLs Business Teams.

Key Responsibilities:
  • Implement and deploy new customer services processes.
  • Manage and maintain the SAP ECC system & RPOS portal.
  • Collaborate with cross-functional teams to ensure seamless integration.

Requirements:
  • Strong analytical skills to execute root cause analysis on complex data.
  • Ability to present complex data and issues to a varied audience, including Senior Stakeholders.
  • Knowledge of SAP (ECC) and experience of working in a Project-based team.

Salary: £34.42 per hour PAYE, Contract (35 weeks), 40 hours per week.

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