Customer Service Lead

5 days ago


West Midlands Combined Authority, United Kingdom Caresoft Global Ltd Full time
About the Role:

We are seeking a highly skilled Customer Service Lead to join our team in Whitley, Coventry. As a key member of our Global Parts Supply Chain, you will be responsible for managing and maintaining the SAP ECC system & RPOS portal, and implementing new customer services processes that support and integrate with our client's operations.

The ideal candidate will have a strong understanding of Customer Service knowledge in the Automotive Industry, Supply Chain knowledge in the Aftermarket Automotive Industry, and experience of working in a Project-based team. You will be responsible for collaborating with cross-functional teams to ensure seamless integration and embedding the new solution to our client and 3PLs Business Teams.

Key Responsibilities:
  • Manage and maintain the SAP ECC system & RPOS portal.
  • Implement new customer services processes.
  • Collaborate with cross-functional teams.

Requirements:
  • Strong analytical skills.
  • Ability to present complex data.
  • Knowledge of SAP (ECC).

Salary: £34.42 per hour PAYE, Contract (35 weeks), 40 hours per week.

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