Service Catalogue Capability Lead

4 days ago


West Midlands Combined Authority, United Kingdom National Highways Full time
About the Role

We are seeking an experienced Digital Service Manager to lead our Service Catalogue capability and drive its continuous improvement. As a key member of the Digital Services Directorate, you will play a pivotal role in shaping the service catalogue processes and ensuring their seamless integration with the digital ecosystem.

Key Responsibilities:

  • Develop and drive forward the strategy and design of our Service Catalogue processes, collaborating with technical experts and suppliers.
  • Embed Service Catalogue processes across the entire digital ecosystem, ensuring consistency and communication throughout the organisation and to external stakeholders.
  • Maintain the service catalogue, working with service owners to ensure consistency and accuracy of service catalogue entries.
  • Provide clear, consistent, and up-to-date information about our services and products to customers and end-users.
  • Oversee the creation, maintenance, and evolution of our service catalogue to meet ever-changing business needs.
  • Define and maintain key processes that manage, control, and govern the Service Catalogue, ensuring it delivers value to Digital Services and the wider organisation.

About You

  • You have proven experience in analysing, designing, planning, and executing work within time, cost, and quality parameters.
  • You possess exceptional influencing skills, enabling you to shape the views of internal teams, customers, suppliers, and partners.
  • You have a track record of implementing strategies and policies that align with broader business objectives.
  • You bring strong leadership experience in an operational management setting, driving teams to deliver high performance.
  • You have comprehensive knowledge of industry best practices, both broad and specialised, and a strong understanding of the business, suppliers, and partners.

Compensation and Benefits

The estimated salary for this role is £80,000-£110,000 per annum, depending on experience. We also offer a range of benefits, including flexible working arrangements, professional development opportunities, and a competitive pension scheme.



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