Service Catalogue Capability Lead
4 days ago
We are seeking an experienced Digital Service Manager to lead our Service Catalogue capability and drive its continuous improvement. As a key member of the Digital Services Directorate, you will play a pivotal role in shaping the service catalogue processes and ensuring their seamless integration with the digital ecosystem.
Key Responsibilities:
- Develop and drive forward the strategy and design of our Service Catalogue processes, collaborating with technical experts and suppliers.
- Embed Service Catalogue processes across the entire digital ecosystem, ensuring consistency and communication throughout the organisation and to external stakeholders.
- Maintain the service catalogue, working with service owners to ensure consistency and accuracy of service catalogue entries.
- Provide clear, consistent, and up-to-date information about our services and products to customers and end-users.
- Oversee the creation, maintenance, and evolution of our service catalogue to meet ever-changing business needs.
- Define and maintain key processes that manage, control, and govern the Service Catalogue, ensuring it delivers value to Digital Services and the wider organisation.
About You
- You have proven experience in analysing, designing, planning, and executing work within time, cost, and quality parameters.
- You possess exceptional influencing skills, enabling you to shape the views of internal teams, customers, suppliers, and partners.
- You have a track record of implementing strategies and policies that align with broader business objectives.
- You bring strong leadership experience in an operational management setting, driving teams to deliver high performance.
- You have comprehensive knowledge of industry best practices, both broad and specialised, and a strong understanding of the business, suppliers, and partners.
Compensation and Benefits
The estimated salary for this role is £80,000-£110,000 per annum, depending on experience. We also offer a range of benefits, including flexible working arrangements, professional development opportunities, and a competitive pension scheme.
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