Service Performance Team Lead

5 days ago


West Midlands Combined Authority, United Kingdom Ambient Support Limited Full time

Service Lead Role

Ambient Support Limited is seeking a skilled Service Lead to oversee the day-to-day operations of our Midlands service clusters. As a Service Lead, you will be responsible for ensuring the well-being and independence of the individuals we support.

Key Responsibilities:

  1. Manage the operational performance of the service, identifying and escalating potential risks and contributing to the management of safeguarding situations.
  2. Stakeholder management, including managing complaints and acting as the first point of contact for families, social workers, and other professionals.
  3. Financial management, including supporting individuals to withdraw cash, pay utility bills and rent, and manage benefits.
  4. Lead and develop your team to do their best work, creating an environment and culture that promotes Ambient Support as a great place to work.

Requirements:

  1. Possess a Care Certificate, Diploma in Health and Social Care, or related qualification.
  2. Significant experience of supporting people with a learning disability or mental health issue and working in partnership with families and significant others.
  3. Awareness and understanding of diversity issues, including non-discriminatory practice.
  4. Literacy, verbal, and numeracy skills.

What We Offer:

  • Flexible working, enabling work-life balance.
  • Training and development.
  • 'Refer a Friend' bonus scheme.
  • 'Season Ticket' loan & 'Bike to Work' schemes.
  • 30 days (pro rata for hours worked), inclusive of Bank Holidays.
  • Membership of Health Service Discounts scheme.
  • Free access to a comprehensive Employee Assistance Programme.


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