Service Performance Team Lead
5 days ago
Service Lead Role
Ambient Support Limited is seeking a skilled Service Lead to oversee the day-to-day operations of our Midlands service clusters. As a Service Lead, you will be responsible for ensuring the well-being and independence of the individuals we support.
Key Responsibilities:
- Manage the operational performance of the service, identifying and escalating potential risks and contributing to the management of safeguarding situations.
- Stakeholder management, including managing complaints and acting as the first point of contact for families, social workers, and other professionals.
- Financial management, including supporting individuals to withdraw cash, pay utility bills and rent, and manage benefits.
- Lead and develop your team to do their best work, creating an environment and culture that promotes Ambient Support as a great place to work.
Requirements:
- Possess a Care Certificate, Diploma in Health and Social Care, or related qualification.
- Significant experience of supporting people with a learning disability or mental health issue and working in partnership with families and significant others.
- Awareness and understanding of diversity issues, including non-discriminatory practice.
- Literacy, verbal, and numeracy skills.
What We Offer:
- Flexible working, enabling work-life balance.
- Training and development.
- 'Refer a Friend' bonus scheme.
- 'Season Ticket' loan & 'Bike to Work' schemes.
- 30 days (pro rata for hours worked), inclusive of Bank Holidays.
- Membership of Health Service Discounts scheme.
- Free access to a comprehensive Employee Assistance Programme.
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