IT Service Desk Team Lead
1 month ago
We are seeking an experienced IT Service Desk Team Leader to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment.
Key Responsibilities:- Lead the IT Service Desk team to provide exceptional customer service and support.
- Manage service requests, incidents, and problems, ensuring that the team exceeds service level agreements.
- Act as an escalation point for major incidents and support issues.
- Oversee team scheduling and ensure backup support is in place.
- Train, coach, and mentor team members, supporting career development.
- Manage IT service projects, ensuring smooth transition into the service desk.
- Ensure adherence to cyber security policies and user access rights compliance.
- Strong knowledge of ITIL processes and the Microsoft environment (Windows Server, Active Directory, Azure, O365).
- Experience in networking fundamentals (Cisco Switches/Routers, DNS, DHCP).
- Experience in managing IT projects and mentoring technical staff.
- Pension contribution up to 6%
- Company profit share scheme
- 25 days annual leave + bank holidays
- Life Assurance and Income Protection
- Flexible working options
This is an exciting opportunity for a passionate and motivated individual to lead a dedicated IT Service Desk team in a dynamic and fast-growing environment.
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ICT Service Desk Team Leader
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ICT Service Desk Team Leader
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West Midlands Combined Authority, United Kingdom Applause IT Recruitment Ltd Full timeIT Service Desk Team LeaderApplause IT Recruitment Ltd is seeking an experienced IT Service Desk Team Leader to lead a dedicated IT Service Desk team in a dynamic and fast-growing environment.Key Responsibilities:Lead the IT Service Desk team to provide exceptional customer service and support.Manage service requests, incidents, and problems, ensuring that...
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