IT Service Desk Specialist

3 days ago

West Midlands Combined Authority, United Kingdom Michael Page (UK) Full time

Job Title: IT Service Desk Specialist

About the Role:

We are seeking an experienced IT Service Desk Specialist to join our team at a leading global Law Firm. As an IT Service Desk Specialist, you will be responsible for designing, developing, and conducting training programs for users of core business systems.

Key Responsibilities:

  • Design and develop training programs for users of core business systems
  • Close liaison with IT staff members in Infrastructure, Service Desk, and Applications Teams
  • Assistance with User Acceptance Testing and to IT Testing staff
  • Liaison with users and technical teams to provide feedback on upgraded systems
  • Training needs analysis and IT skills gap analysis
  • Delivery of high-quality role-specific on-line distance learning and in-person IT Training
  • Organisation and promotion of training courses
  • Post-implementation tailored at-desk support to users
  • Strong support to the IT function in managing user adoption
  • Design and creation of a framework for introductory IT Training to new starters
  • Regular progress reporting to IT Managers and Stakeholders
  • Maintain updated training records
  • Evaluation of the effectiveness of training provision

Requirements:

  • Experience with IManage, Intapp, and Inprotech
  • Proven experience as an IT Trainer, with a focus on iManage
  • Previous experience in application testing and support
  • Knowledge of iManage, MS Office, and Windows
  • An understanding of workflow/case management systems
  • Proven experience of designing and implementing training programs
  • Ability to create and develop training materials, including online training interactions
  • A team player with confidence in facilitating training sessions and collaborating on projects
  • Willingness to travel to UK offices, with the main hub located in the West Midlands

What We Offer:

  • Working for a global Law Firm
  • Competitive salary
  • Hybrid working
  • Occasional overseas travel

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