IT Service Desk Specialist
4 weeks ago
Job Title: IT Service Desk Specialist
About the Role:
We are seeking an experienced IT Service Desk Specialist to join our team at a leading global Law Firm. As an IT Service Desk Specialist, you will be responsible for designing, developing, and conducting training programs for users of core business systems.
Key Responsibilities:
- Design and develop training programs for users of core business systems
- Close liaison with IT staff members in Infrastructure, Service Desk, and Applications Teams
- Assistance with User Acceptance Testing and to IT Testing staff
- Liaison with users and technical teams to provide feedback on upgraded systems
- Training needs analysis and IT skills gap analysis
- Delivery of high-quality role-specific on-line distance learning and in-person IT Training
- Organisation and promotion of training courses
- Post-implementation tailored at-desk support to users
- Strong support to the IT function in managing user adoption
- Design and creation of a framework for introductory IT Training to new starters
- Regular progress reporting to IT Managers and Stakeholders
- Maintain updated training records
- Evaluation of the effectiveness of training provision
Requirements:
- Experience with IManage, Intapp, and Inprotech
- Proven experience as an IT Trainer, with a focus on iManage
- Previous experience in application testing and support
- Knowledge of iManage, MS Office, and Windows
- An understanding of workflow/case management systems
- Proven experience of designing and implementing training programs
- Ability to create and develop training materials, including online training interactions
- A team player with confidence in facilitating training sessions and collaborating on projects
- Willingness to travel to UK offices, with the main hub located in the West Midlands
What We Offer:
- Working for a global Law Firm
- Competitive salary
- Hybrid working
- Occasional overseas travel
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