Service Desk Support Specialist

2 days ago


West Midlands Combined Authority, United Kingdom Opus People Solutions Full time

ICT Service Desk Assistant

Opus People Solutions is recruiting for a Service Desk Assistant to provide customer-focused support to Telford & Wrekin staff, Schools, and Councillors. The successful candidate will be responsible for responding to requests, providing initial help and guidance, and escalating issues to other support teams as necessary.

Key Responsibilities:

  1. Provide prompt response to requests; highlighting operational problems to relevant support staff.
  2. Respond in line with IDT Service Level Agreements to all requests raised with the service desk.
  3. Provide initial help and guidance to users.
  4. Enter all requests correctly into the Service Management system and escalate to other support teams as necessary.
  5. Maintain IDT assets in desktop hardware and software to ensure secure user network access.
  6. Install basic software to client access equipment using a variety of tools.
  7. Rotate with desktop support teams for skills transfer and professional development.


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