IT Support Specialist

1 month ago


West Midlands Combined Authority, United Kingdom Vocative Consulting Full time

IT Support Specialist

About the Role

Vocative Consulting is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our internal customers based at 150+ branches.

Key Responsibilities
  • Diagnose and resolve user-based IT issues quickly and efficiently.
  • Provide excellent customer service and represent IT with strong professionalism skills.
  • Communicate effectively with internal customers and team members.
  • Record and resolve IT incidents reported by IT Users and undertake Request Fulfilment activities to satisfy Customer requests for help, assistance, or guidance.
  • Adhere to Service Desk call logging processes and engage in key ITIL processes including Incident Management and Request Fulfilment.
  • Provide on-call support as part of any Rota.
  • Implement basic principles of cyber security and deal sensitively with all customer and team data ensuring full compliance to General Data Protection Regulations.
  • Understand the components that form an IT infrastructure and their role in delivering IT services.
  • Office 365 experience and ability to diagnose and troubleshoot IT issues.
  • MS Teams, Video Conference Administration, and telephone experience.
  • Experience of IT security principles including Anti-Virus technologies, encryption, and Firewalls.

Requirements

  • Strong understanding of IT systems and infrastructure.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to troubleshoot IT issues.
  • Experience of IT security principles and ability to implement basic principles of cyber security.


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