IT Support Specialist

2 weeks ago


West Midlands Combined Authority, United Kingdom Michael Page (UK) Full time
IT Training and Support Specialist

We are seeking an experienced IT Training and Support Specialist to join our team at Michael Page (UK). As an IT Training and Support Specialist, you will be responsible for designing, developing, and delivering training programs for users of core business systems, focusing on iManage and Windows 11.

Key Responsibilities:
  • Close liaison with IT staff members in Infrastructure, Service Desk, and Applications Teams, as well as key business stakeholders.
  • Assistance with User Acceptance Testing and support to IT Testing staff.
  • Training needs analysis and IT skills gap analysis.
  • Delivery of high-quality role-specific online distance learning and in-person IT Training.
  • Organisation and promotion of training courses.
  • Post-implementation tailored at-desk support to users.
  • Strong support to the IT function in managing user adoption.
  • Design and creation of a framework for introductory IT Training to new starters.
  • Regular progress reporting to IT Managers and Stakeholders.
  • Evaluation of the effectiveness of training provision.

Requirements:

  • Proven experience as an IT Trainer, with a focus on iManage.
  • Previous experience in application testing and support.
  • Knowledge of iManage, MS Office, and Windows.
  • Ability to create and develop training materials, including online training interactions.
  • A team player with confidence in facilitating training sessions and collaborating on projects.
  • Willingness to travel to UK offices, with the main hub located in the West Midlands.

What We Offer:

  • Competitive salary.
  • Hybrid Working.
  • Occasional overseas travel.

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