Service Desk Team Lead

1 week ago


West Midlands, United Kingdom L&G Recruitment Full time

Minimum Qualifications:

  • Experience: 5-7 years in customer service technology, with Lead experience.
  • Skills: Strong communication, problem-solving, and organizational skills; ability to manage multiple tasks in high-pressure situations.
  • Education: High school diploma required; college degree preferred.


Key Responsibilities:

  1. Supervise and Manage Team: Oversee the Service Desk team’s performance, ensuring timely resolution of Incidents and Service Requests, and adherence to HR and IS policies.
  2. Performance Reviews: Conduct annual and semi-annual performance evaluations for Support Analysts, providing guidance and feedback for improvement.
  3. Incident Management: Monitor and prioritize Incidents, ensuring SLAs are met, quality is maintained, and escalations are handled appropriately.
  4. Customer Satisfaction: Follow up on customer dissatisfaction to identify issues and opportunities for service improvement.
  5. Collaboration & Reporting: Work with the Service Desk Manager to improve team performance, document activities, and generate reports as needed.



  • West Midlands, United Kingdom L&G Recruitment Full time

    Job Description Minimum Qualifications: Experience: 5-7 years in customer service technology, with Lead experience. Skills : Strong communication, problem-solving, and organizational skills; ability to manage multiple tasks in high-pressure situations. Education : High school diploma required; college degree preferred. Key Responsibilities: Supervise...


  • West Midlands, United Kingdom L&G Recruitment Full time

    Minimum Qualifications:Experience: 5-7 years in customer service technology, with Lead experience.Skills: Strong communication, problem-solving, and organizational skills; ability to manage multiple tasks in high-pressure situations.Education: High school diploma required; college degree preferred.Key Responsibilities:Supervise and Manage Team: Oversee the...

  • IT Service Desk Lead

    6 months ago


    West Bromwich, United Kingdom West Brom Full time

    **IT Service Desk Lead** **Salary: c. £35,000 per annum** **Hours: Full time - 35 hours (**_Monday to Friday - Between 8:00am - 5:30pm_**)** **Contract: Permanent** **Location: Hybrid Working (Head Office, West Bromwich)** The West Brom are looking to recruit an IT Service Desk Lead to join our IT Service Desk Team. The individual will be responsible...


  • West Malling, United Kingdom James Frank Associates Full time

    Our client, a leading business in the IT sector is seeking a Service Desk Team Leader to join their growing team of Engineers on a full-time, permanent basis. Due to growth our client is seeking a Service Desk Team Leader to join their team on a full-time basis, working in conjunction with other Service Desk Team Leaders overseeing the team of Engineers...


  • Crawley, West Sussex, United Kingdom Clearwater People Solutions Ltd Full time

    JUST IN! IT Service Desk Team Leader Wanted! Our client seeks an IT Service Desk Team Leader to join their team on a permanent basis. The IT Service Desk Team Leader will be based from the Crawley office with travel to other office locations as and when required. The IT Service Desk Team Leader will be responsible for leading a team of engineers internally...


  • West Midlands Combined Authority, United Kingdom Michael Page (UK) Full time

    Job Title: IT Service Desk SpecialistAbout the Role:We are seeking an experienced IT Service Desk Specialist to join our team at a leading global Law Firm. As an IT Service Desk Specialist, you will be responsible for designing, developing, and conducting training programs for users of core business systems.Key Responsibilities:Design and develop training...

  • Service Desk Analyst

    2 weeks ago


    Midlands, United Kingdom Rise Technical Recruitment Limited Full time

    Service Desk Analyst 6 month contract Inside IR35 Scunthorpe £16.55 per hour (36.5 hour week) + Contract Extension Likely Excellent opportunity for a Service Desk Analyst to join a growing business offering training and development, a strong likelihood of extension or a permanent position, and a supportive team around you. This company are expanding...


  • Midlands, United Kingdom Rise Technical Recruitment Limited Full time

    Service Desk Analyst 6 month contract 55 per hour (36.5 hour week) + Contract Extension Likely Excellent opportunity for a Service Desk Analyst to join a growing business offering training and development, a strong likelihood of extension or a permanent position, and a supportive team around you. This company are expanding their Support and...

  • Children's Team Lead

    1 month ago


    Co. West Midlands, United Kingdom The LEAD Curriculum Limited Full time

    Lead a Training Business to Scale and Leave a LegacyWe are seeking a seasoned professional to lead our training business, helping us scale and achieve our mission to provide pro bono services to the communities we support.About the Role:Lead our training business, developing and implementing strategies to drive growth and success.Collaborate with our team to...


  • West Midlands Combined Authority, United Kingdom Opus People Solutions Full time

    ICT Service Desk AssistantOpus People Solutions is recruiting for a Service Desk Assistant to provide customer-focused support to Telford & Wrekin staff, Schools, and Councillors. The successful candidate will be responsible for responding to requests, providing initial help and guidance, and escalating issues to other support teams as necessary.Key...

  • Reception Team Lead

    3 weeks ago


    West London, United Kingdom Caesar Management Limited Full time

    Reception Team Leader/Duty ManagerThe Caesar Hotel Hyde Park, part of the prestigious Derby Hotels Collection, is seeking a charismatic and highly motivated Reception Team Leader to join their team.Key Responsibilities:Lead a team of receptionists and ensure exceptional guest experiencesManage the front desk and handle guest queries and complaintsCollaborate...


  • Co. West Midlands, United Kingdom LEAD Careers Full time

    Lead Landscape Architect OpportunityAbout the RoleLEAD Careers is seeking an experienced Landscape Architect to join our team in a leading environmental/ecological practice. As the first in-house landscape architect, you will provide landscape services and work closely with our specialists to deliver expert ecological and arboricultural services.Key...


  • Co. West Midlands, United Kingdom LEAD Careers Full time

    We are seeking an experienced Landscape Architect to join our team at Lead Careers. The successful candidate will be responsible for providing expert ecological and arboricultural services to clients across the UK. Our team of specialists focuses on making the planning process easier, whether it\'s through ecology surveys, tree surveys, or biodiversity...

  • Service Desk Analyst

    3 weeks ago


    West Yorkshire, United Kingdom St.Vincent's Resourcing Full time

    Service Desk Analysts Location : West Yorkshire – 5 days onsite Contract Type : 5 week short term engagement About the Role We are seeking Service Desk Analysts with experience in providing IT support within the Acute/Hospital sector. You will have comprehensive experience in providing first-line technical IT support to corporate users at all...

  • Service Desk Analyst

    3 weeks ago


    West Yorkshire, United Kingdom St.Vincent's Resourcing Full time

    Service Desk Analysts Location : West Yorkshire – 5 days onsite Contract Type : 5 week short term engagement About the Role We are seeking Service Desk Analysts with experience in providing IT support within the Acute/Hospital sector. You will have comprehensive experience in providing first-line technical IT support to corporate users at all...

  • Service Desk Analyst

    2 weeks ago


    West Yorkshire, United Kingdom St.Vincent's Resourcing Full time

    Service Desk Analysts Location : West Yorkshire – 5 days onsite Contract Type : 5 week short term engagement About the Role We are seeking Service Desk Analysts with experience in providing IT support within the Acute/Hospital sector. You will have comprehensive experience in providing first-line technical IT support to corporate users at...

  • Service Desk Analyst

    2 weeks ago


    West Yorkshire, United Kingdom St.Vincent's Resourcing Full time

    Service Desk Analysts Location : West Yorkshire – 5 days onsite Contract Type : 5 week short term engagement About the Role We are seeking Service Desk Analysts with experience in providing IT support within the Acute/Hospital sector. You will have comprehensive experience in providing first-line technical IT support to corporate users at all levels....

  • Service Desk Analyst

    3 weeks ago


    West Yorkshire, United Kingdom St.Vincent's Resourcing Full time

    Service Desk AnalystsLocation: West Yorkshire – 5 days onsiteContract Type: 5 week short term engagementAbout the RoleWe are seeking Service Desk Analysts with experience in providing IT support within the Acute/Hospital sector. You will have comprehensive experience in providing first-line technical IT support to corporate users at all levels. Typical...

  • Service Desk Analyst

    3 weeks ago


    West Yorkshire, United Kingdom St.Vincent's Resourcing Full time

    Service Desk AnalystsLocation: West Yorkshire – 5 days onsiteContract Type: 5 week short term engagementAbout the RoleWe are seeking Service Desk Analysts with experience in providing IT support within the Acute/Hospital sector. You will have comprehensive experience in providing first-line technical IT support to corporate users at all levels. Typical...

  • Service Desk Analyst

    3 weeks ago


    West Yorkshire, United Kingdom St.Vincent's Resourcing Full time

    Service Desk AnalystsLocation: West Yorkshire – 5 days onsiteContract Type: 5 week short term engagementAbout the RoleWe are seeking Service Desk Analysts with experience in providing IT support within the Acute/Hospital sector. You will have comprehensive experience in providing first-line technical IT support to corporate users at all levels. Typical...