Strategic Client Relations Director

1 month ago


London, Greater London, United Kingdom Unispace Full time

We are seeking a highly skilled Client Relations Director to join our team at Unispace. As a key member of our EMEA strategy team, you will be responsible for developing and delivering a strong client relations strategy to build and maintain relationships with our clients in the region.

The ideal candidate will have a proven track record of success in client-facing relationship management, with experience in pitching and presenting to high-level clients. You will be a strategic and tactical leader, optimizing the work of your team and elevating Unispace's brand in the UK.

Responsibilities include:

  • Developing and deploying the local Client Relations strategy, collaborating with Business Development to enhance insights, analytics, and project-specific strategies.
  • Leading and building capability within the local Client Relations team, ensuring alignment with Unispace's culture, values, and behaviors.
  • Mapping and managing key client relationships, ensuring ongoing profitability, client satisfaction, and retention.
  • Reporting on Key Performance Indicators and Client Relations Program (CRP) analysis to the EMEA Client Relations Lead, while maintaining cross-discipline collaboration.
  • Implementing local risk management plans and supporting Corporate Social Responsibility initiatives.

About you:

  • Experience in client-facing relationship management.
  • Working knowledge of contract language and negotiation.
  • Experience pitching and presenting to high-level clients.
  • Success in developing and nurturing a team to build organizational talent.
  • Knowledge of the Design & Build methodology, procurement processes, and Commercial Real Estate terminology.
  • Commercial awareness, business acumen, and the ability to establish strategic direction with change leadership skills.
  • Excellent communication and influencing skills.
  • Client-oriented and results-driven.


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