Commercial BPO Relationship Expert
3 days ago
Job Title:
Commercial BPO Relationship Expert
Job Description:
We are looking for a skilled Commercial BPO Relationship Expert to join our team at 1st Executive. The ideal candidate will have extensive experience in managing business-critical suppliers and driving commercial efficiency from large-scale BPO contracts.
Responsibilities:
- Create clear supplier strategies (commercial, contractual, and risk) for a defined BPO service supplier (Marketing, Print, and Communications).
- Develop and implement best-in-class SRM processes, policies, and methodologies.
- Manage the requirements contractual obligations, procurement policy, and business unit objectives.
Requirements:
- Depth of experience in SRM or Vendor Management with knowledge of EBA and PRA regulations.
- Extensive experience in managing outsourced/BPO suppliers in Print, Marketing, and Communications.
- Ability to balance business objectives with external trends and customer outcomes.
- Driving performance in line with contractual KPIs and SLAs.
- 3rd Party Risk (TP) experience in accordance with Group Outsourcing Risk Policy.
Working Conditions:
Ipswich (Agile/Flexible Working)
Package:
£75,000 + Car Allowance + Excellent Benefits
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