BPO Contract Negotiator
14 hours ago
Job Description: We are seeking a seasoned BPO Contract Negotiator to manage our business-critical BPO supplier for group operations. The successful candidate will have extensive experience in managing outsourced/BPO suppliers in Print, Marketing, and Communications, with a proven track record of driving commercial efficiency and performance from large-scale outsourcing contracts. Key responsibilities include:
Responsibilities:
- Develop and execute clear supplier strategies (commercial, contractual, and risk) for our defined BPO service supplier.
- Contribute to the establishment of future transformation capability required to improve, digitize, and automate services in line with regulatory guidelines.
- Drive performance in line with contractual KPI's and SLA's.
Requirements:
- Demonstrates a depth of SRM or Vendor Management experience, with knowledge and awareness of EBA and PRA regulations.
- Extensive experience in managing outsourced/BPO suppliers in Print, Marketing, and Communications.
- Able to apply knowledge of the UK outsourcing market to develop the supplier relationship strategy, balancing external trends against business objectives and desired customer outcomes.
- Experience of driving performance in line with contractual KPI's and SLA's.
- Experience of 3rd Party Risk (TP) - in accordance with Group Outsourcing Risk Policy.
- Ideally Degree qualified.
Additional Information: All applicants must be a UK resident holding current and valid UK Right to Work documentation.
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