BPO Contract Negotiator

14 hours ago


Ipswich, Suffolk, United Kingdom 1st Executive Full time
About 1st Executive: As a leading organization, we pride ourselves on delivering exceptional services to our clients. With a strong focus on innovation and excellence, we are committed to providing the best possible solutions for our business partners. In this role, you will play a critical part in shaping our relationships with key suppliers, ensuring seamless delivery of services that meet the highest standards.

Job Description: We are seeking a seasoned BPO Contract Negotiator to manage our business-critical BPO supplier for group operations. The successful candidate will have extensive experience in managing outsourced/BPO suppliers in Print, Marketing, and Communications, with a proven track record of driving commercial efficiency and performance from large-scale outsourcing contracts. Key responsibilities include:

Responsibilities:
  • Develop and execute clear supplier strategies (commercial, contractual, and risk) for our defined BPO service supplier.
  • Contribute to the establishment of future transformation capability required to improve, digitize, and automate services in line with regulatory guidelines.
  • Drive performance in line with contractual KPI's and SLA's.

Requirements:
  • Demonstrates a depth of SRM or Vendor Management experience, with knowledge and awareness of EBA and PRA regulations.
  • Extensive experience in managing outsourced/BPO suppliers in Print, Marketing, and Communications.
  • Able to apply knowledge of the UK outsourcing market to develop the supplier relationship strategy, balancing external trends against business objectives and desired customer outcomes.
  • Experience of driving performance in line with contractual KPI's and SLA's.
  • Experience of 3rd Party Risk (TP) - in accordance with Group Outsourcing Risk Policy.
  • Ideally Degree qualified.

Additional Information: All applicants must be a UK resident holding current and valid UK Right to Work documentation.

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