Global IT Support Service Desk Professional

2 weeks ago


City Of London, United Kingdom Just IT Recruitment Full time
Job Title

We are seeking an experienced IT professional to join our Global IT Support Service Desk team as a Technical Support Specialist in the heart of the City of London.

About the Role

The successful candidate will provide exceptional customer service by addressing requests promptly and efficiently, ensuring high levels of customer satisfaction.

Responsibilities
  • Monitor ticket status, follow up with technicians, and contact users after resolution for quality assurance.
  • Respond to Service Desk calls, resolve issues on first contact, and escalate complex cases to technicians.
  • Log inquiries and maintain accurate records in the Service Desk tracking system.
  • Participate in training to stay updated on current and new technologies for effective support.
  • Follow established procedures while providing user support and utilizing best practices.
  • Assist with additional tasks and projects to support Service Desk operations.
Requirements
  • Strong communication skills with the ability to develop tactical plans.
  • Proficient in operating systems and core applications, including Microsoft Windows 10, Office 365 Suite.
  • Intermediate networking knowledge, including wireless technologies.
  • Familiar with Internet Explorer, Firefox, and Microsoft Edge browsers.
  • Available for on-call and overtime work as needed.
  • Extensive experience in a professional services environment, preferably within a law firm.
  • Preferred experience at a team lead level or above, with knowledge of iManage Work, Citrix/VPN, Microsoft Multi-factor Authentication, and ITSM ticket management systems.
  • Bachelor's degree preferred.

Salary Range: £48,000 - £52,000 per annum

Location

City of London



  • City Of London, United Kingdom Just IT Recruitment Full time

    Global IT Support Service DeskJob Description:We are seeking a talented Global IT Support Service Desk Analyst to join our dynamic team. The successful candidate will provide technical support to all employees, ensuring they receive exceptional service and assistance with any technical issues.About the Job:The Global IT Support Service Desk offers expert...


  • City of London, United Kingdom CV-Library Full time

    Global IT Support Service Desk Analyst (11am - 7pm) ________________________________________ Location: City of London ________________________________________ Are you an IT Professional looking for an exciting new role? About the company Our client is a leading legal firm based in London, with a state-of-the-art office & facilities. Position Overview ...


  • City Of London, United Kingdom Just IT Recruitment Full time

    We are seeking an experienced IT Professional to join our Global IT Support Service Desk team as a Service Desk Analyst.">Key Responsibilities:Provide exceptional customer service by addressing requests promptly and efficiently.Monitor ticket status, follow up with technicians, and contact users after resolution for quality assurance.Respond to Service Desk...


  • City Of London, United Kingdom Just IT Recruitment Full time

    We're looking for a highly skilled IT Support Specialist to join our team in the City of London.About the Role:This is an excellent opportunity for an experienced IT Professional to join our Global IT Support Service Desk team as a Service Desk Analyst.You will be responsible for providing exceptional customer service, monitoring ticket status, and...


  • London, Greater London, United Kingdom Just IT Recruitment Full time

    Job OverviewThe Global IT Support Service Desk offers continuous, high-level support via phone and email to all staff. As a Service Desk Analyst, you will primarily address incoming requests through these communication channels, providing swift and effective solutions.This role requires strong communication skills, proficiency in operating systems and core...


  • London, Greater London, United Kingdom Fruition IT Full time £27,000

    Fruition IT invites applications for the position of IT Service Desk Professional. As part of our dedicated IT service team, you will deliver exceptional support across the organisation.About the RoleDeliver top-tier technical support as a key member of the service desk team.Develop and maintain excellent relationships with stakeholders, users, and...


  • London, Greater London, United Kingdom Mint Service Desk Full time

    Helpdesk Consultant Position at Mint Service DeskWe're seeking a skilled and dedicated professional to fill the role of Helpdesk Consultant at Mint Service Desk. This position offers an exciting opportunity for individuals looking to excel in technical support and make a meaningful impact on our clients' experiences.About the Role:The successful candidate...


  • London, Greater London, United Kingdom Kirkland & Ellis LLP Full time

    Service Desk Analyst Job Description:Kirkland & Ellis LLP's Global IT Support Service Desk is looking for an experienced Global IT Support Expert to join their team. As a Service Desk Analyst, you will be responsible for providing technical support to attorneys, clients, and investors via phone and email. The ideal candidate will possess strong analytical...


  • London, Greater London, United Kingdom La Fosse Full time

    At La Fosse, we are seeking a seasoned Global IT Service Desk Director to lead our international service desk team and drive operational excellence. With a salary of £50,000 + 10% Bonus, this role offers a competitive package.The ideal candidate will have significant experience in global service desk management, with a strong background in ITIL and ITSM...


  • London, Greater London, United Kingdom Wiz Full time

    Global Service Desk ManagerWiz is looking for a skilled Global Service Desk Manager to lead our IT operations team. The successful candidate will be responsible for managing and optimizing global Service Desk operations, overseeing employee onboarding processes, and driving customer satisfaction initiatives.Key responsibilities include establishing,...


  • London, United Kingdom CV-Library Full time

    Global Service Desk Manager Reference number: JR(phone number removed) Location: Hybrid working - home and our office based near London Bridge Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Salary: £50,000 per annum We are looking for a Global Service Desk Manager to join our team. As the Global...


  • London, United Kingdom Proactive IT Full time

    10277BRM £40k - 45k per year + (6 month FTC) IT Service Desk Specialist (FTC) 5 days onsite in London Join our global client as a Senior Service Desk Specialist, where you’ll play a crucial role in showcasing your technical prowess. If you posses the following technical skills, please apply: **Technical Skills**: Proven experience on a busy Service...


  • London, Greater London, United Kingdom Fitzrovia IT Limited Full time £28,000

    Job Description: Customer-facing IT Support TechnicianWe are currently looking for an experienced Customer-facing IT Support Technician to join our expanding team at Fitzrovia IT Limited in London. The successful candidate will take a proactive stance in improving managed services delivered through additional Fitzrovia services and effective problem...

  • Service Desk Lead

    1 week ago


    London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time

    Job OverviewThis is a leadership role that requires a people-orientated professional with experience in managing technical service desk engineers to deliver an outstanding customer experience. The successful candidate will lead the London-based team and collaborate with service desk leaders in Kuala Lumpur to ensure smooth delivery of global 24/7 service...


  • City Of London, United Kingdom Picture More Ltd Full time

    We are recruiting for a Technical Service Desk Professional to provide top-notch technical support to our team at Picture More Ltd.This permanent role comes with a competitive salary of £35k-£40k per annum and offers a flexible work-from-home arrangement, where you can work remotely one week out of every four.To excel in this position, you will require:A...


  • City Of London, United Kingdom Just IT Recruitment Full time

    Job Title: IT Service Desk Operations ManagerLocation: City of LondonJob Type: Full-timeAbout Us:Just IT Recruitment is a leading IT recruitment agency based in the City of London. We specialize in placing skilled IT professionals in a variety of roles across the UK.About the Role:This is an exciting opportunity to join our team as a Service Desk Analyst.You...


  • London, Greater London, United Kingdom Just IT Recruitment Full time

    Job Title: IT Support ProfessionalWe are looking for an experienced IT Support Professional to join our team at Just IT Recruitment. As a key member of our global IT support service desk, you will play a critical role in providing high-level technical support to our clients.About the PositionIn this role, you will be responsible for addressing customer...


  • City Of London, United Kingdom Just IT Recruitment Full time

    Central London Job OpportunityA prestigious wealth management firm is seeking a skilled Technical Support Professional to join their internal support team. Located in the heart of Central London, this role offers an exciting opportunity to work with cutting-edge technology and be part of a close-knit team that prioritizes progression and training.About Our...


  • City of London, United Kingdom Premier Group Recruitment Full time

    Service Desk Analyst Location: London Salary: up to £30,000 depending on experience We are looking for a 1st Line Support Engineer to join the Service Desk team for a large MSP client of ours. You will be joining a Microsoft Gold Partner and be responsible for providing support to their client via phone, email, chat and other remote connections....


  • City of London, United Kingdom Premier Group Recruitment Full time

    My Client is a leading Government Body who are looking for a new "Service Desk Analyst" to provide 1st and 2nd Line Remote and Deskside support for their users. To replace a recent promotion and join a team of 4 in supporting 230 Users. Job Title: Service Desk Analyst Location: London (Hybrid) Job Type: Permanent Start: ASAP Excellent customer...