IT Support Professional

2 days ago


London, Greater London, United Kingdom Just IT Recruitment Full time

Job Title: IT Support Professional

We are looking for an experienced IT Support Professional to join our team at Just IT Recruitment. As a key member of our global IT support service desk, you will play a critical role in providing high-level technical support to our clients.

About the Position

In this role, you will be responsible for addressing customer requests, monitoring ticket status, and responding to service desk calls. You will also participate in training to stay updated on current and new technologies.

Key Responsibilities

  • Address customer requests promptly and efficiently
  • Monitor ticket status and follow up with technicians as needed
  • Respond to service desk calls and resolve issues on first contact
  • Log inquiries and maintain accurate records in the service desk tracking system

Requirements

To be considered for this role, you must have strong communication skills, proficient knowledge of operating systems and core applications, and intermediate networking knowledge. You should also be available for on-call and overtime work as needed.

Salary Range: £25,000 - £35,000 per annum, depending on experience. Benefits include opportunities for career growth and professional development.


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