Italian Language Customer Service Specialist
3 weeks ago
We are seeking an experienced Italian Language Customer Service Specialist to join our team at Ralph Recruitment. As a key member of our customer support team, you will be responsible for delivering an exceptional customer experience to our clients in Italy.
The role involves providing professional, courteous, and helpful responses to calls, messages, or emails from new or existing customers. You will also be responsible for proactive up-selling of products, providing advice, and basic technical troubleshooting. To achieve this, you will need to work effectively with third-party suppliers, manage orders, and ensure timely updates and resolutions for customers.
Key Responsibilities:
- To provide an exceptional customer experience by promptly responding to and resolving any calls, messages, or emails in a professional, courteous, and helpful way.
- To improve the customer experience by proactively anticipating and resolving any issues, which may include communicating with third-party suppliers and managing orders.
- To accurately create new sales and after-sales orders.
- To proactively resolve customer queries and complaints in a timely manner.
Requirements:
- Fluent Italian language skills.
- Customer service experience with a focus on languages.
- Ability to work effectively with third-party suppliers.
- Basic technical troubleshooting skills.
- Strong communication and interpersonal skills.
Salary: The successful candidate can expect a salary of £18,000 - £22,000 per annum, depending on experience.
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