Customer Service Professional

3 days ago


Burnley, Lancashire, United Kingdom Ralph Recruitment Ltd Full time

Ralph Recruitment Ltd is partnering with a leading online retailer to fill this exciting opportunity. We are seeking a highly skilled Customer Service Professional to deliver an exceptional pre and post sales customer experience by promptly responding to and resolving calls, messages, or emails in a professional, courteous, and helpful way.

The Role
  • Deliver a high level of customer satisfaction by addressing customer inquiries, concerns, and issues in a timely and effective manner.
  • Proactively up-sell products, provide advice, and perform basic technical troubleshooting to improve the overall customer experience.
  • Improve the customer experience by anticipating and resolving issues, communicating with third-party suppliers, and managing orders to meet customer expectations.

We estimate that the annual salary for this position will be approximately £25,000 - £30,000, depending on experience.

Requirements
  • Fluent in Italian.
  • Experience in a contact centre or customer-facing role, dealing with complaints and problem resolutions via email, messaging services, social media, and telephone.
  • Excellent communication and interpersonal skills to build strong relationships with customers and internal stakeholders.
What We Offer
  • Opportunities for growth and development in a dynamic and supportive environment.
  • A competitive salary package including benefits and perks.


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