Customer Service Export Specialist

4 days ago


Burnley, Lancashire, United Kingdom Panaz Ltd Full time
Job Description: We are currently seeking a skilled and dedicated individual to join our Burnley team as an Export Customer Service Administrator. In this role, you will be responsible for managing customer enquiries, orders, and logistics coordination, ensuring smooth and efficient communication with our overseas export partners.

You will process customer orders, ensuring accurate entry into the system and timely shipment. Responding to customer enquiries promptly and professionally, providing information on products, order status, and shipping details is also a key responsibility.

In addition to these duties, you will coordinate with logistics and distribution/warehouse teams, resolve customer issues, complaints, and returns efficiently, maintaining customer satisfaction. You will also maintain up-to-date customer interactions, transactions, and feedback records using our CRM system.

This role requires excellent written and verbal communication skills, proven experience in a customer service role, preferably within an export or logistics environment. An understanding of or experience in soft furnishings, interiors, or textiles would be advantageous, although training is offered.

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits including 25 days holiday plus bank holidays, pension salary sacrifice, and opportunities for professional development and career progression.



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