Customer Service Director

2 days ago


Burnley, Lancashire, United Kingdom The Entertainer Full time
Customer Service Director

The Entertainer is seeking an experienced Customer Service Director to drive customer satisfaction and sales growth in Burnley, Lancashire.

This key role will involve developing and implementing strategies to deliver exceptional customer service, managing teams, and achieving sales targets. The successful candidate will have a proven track record of leading teams, leveraging tech-savvy strategies, and being resilient and adaptable.

As our Customer Service Director, you can expect a competitive salary of £27,800 per annum, plus a range of benefits, including flexible pay access, retail trust benefits, birthday leave, and 30 days of holiday.

Key Responsibilities:
  • Lead the team in delivering exceptional customer service.
  • Implement strategies to enhance merchandising standards on the shop floor.
  • Develop and coach your team to achieve outstanding sales results.
  • Establish external relationships to effectively market your store and drive sales growth.

Benefits: Flexible pay access, retail trust benefits, birthday leave, 30 days of holiday, annual bonus scheme, pension salary sacrifice, generous toy discounts, enhanced maternity and paternity pay, high street and leisure discounts, cycle-to-work scheme, life cover.



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