Customer Experience Specialist

5 days ago


Burnley, Lancashire, United Kingdom NEXT Full time
Job Description

As a Customer Experience Specialist, you will play a crucial role in delivering exceptional customer experiences across all aspects of our business. You will work closely with customers, colleagues, and management to ensure that every interaction is positive, engaging, and meets our high standards.

About the Job
  • You will be responsible for maintaining a deep understanding of our products and services, ensuring that you can provide accurate information and make recommendations to customers.
  • You will be part of a dynamic team, working together to drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.
  • You will contribute to the development of strategies and initiatives to improve customer engagement, loyalty, and retention.
Responsibilities
  1. Maintain a high level of product knowledge, staying up-to-date on new arrivals and promotions.
  2. Work collaboratively with colleagues to achieve sales targets and deliver excellent customer experiences.
  3. Contribute to the development of strategies and initiatives to improve customer engagement, loyalty, and retention.
Requirements
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think creatively.
What We Offer
  • A competitive salary of £9.00 per hour.
  • Discounts on NEXT products and services.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.


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