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Customer Experience Executive

3 weeks ago


Burnley, Lancashire, United Kingdom Ralph Recruitment Ltd Full time
About the Role

This is an exciting opportunity for a multilingual customer service representative to join our team. As a customer experience executive, you will be responsible for delivering exceptional customer service to clients in Italy.

Key Responsibilities:
  • To respond to customer inquiries in a timely and professional manner
  • To resolve customer complaints through effective communication and problem-solving skills
  • To work closely with cross-functional teams to improve the overall customer experience
Requirements:
  • Fluency in Italian language and culture
  • Experience in a contact centre or customer-facing role, dealing with complaints and problem resolutions
  • Ability to work in a fast-paced environment and meet deadlines
Benefits:
  • A competitive salary of $45,000 - $55,000 per annum
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment