Sales Executive

4 weeks ago

Oxford, Oxfordshire, United Kingdom The Store Oxford Full time

Role Overview

The Store Oxford is seeking a highly skilled Sales Executive to join our team. As a Sales Executive, you will be responsible for converting individual, event, mini-group, and group enquires for The Store along with proactive sales designated by the Director of Sales.

Key Responsibilities

  • Qualify leads from varying sources to ascertain business potential for groups and events for The Store.
  • Work closely with the Director of Sales to ensure a seamless, personalised, and memorable guest experience.
  • Identify potential sources of new business (rooms, food & beverage, spa, and events) by analysing evidence of buyer activity in competitor hotels, trade directories, sales leads, and proactive research.
  • Arrange site inspections for prospective clients and prospect business.
  • Issue contracts and proforma invoices upon successful negotiation, including the calculation of deposits and understanding cancellation policies.
  • Pro-actively follow up on all prospect and tentative bookings, keeping the Director of Sales informed as to the progress of all bookings.
  • Be fully conversant with the hotel's Unique Selling Points, history, product, special rates, and promotions, as well as all possible configurations of all sellable function spaces.
  • Liaise and build strong, positive working relationships with all departments and external suppliers.

Requirements

  • Previous experience in sales, particularly in a hotel setting.
  • Ability to manage multiple priorities.
  • Strong understanding of customer preferences.
  • Experience of using Opera and Delphi.

Benefits

  • 28 days annual leave (increasing to 33 days after 5 years' service).
  • Flexible rotas - we understand the importance of work-life balance.
  • Delicious and nutritious meals on duty.
  • Ongoing training provided - both in-house and external.
  • Career progression and development - we invest in our people.
  • £28,000 per annum + a 10% bonus based on performance.
  • Discount with Experience Oxfordshire – Perks for Partners.
  • Royal Cars taxis 50% discount for our people.
  • 25% off spa treatments and thermal suite access.
  • 50% off Oskia skincare products.
  • Family and Friends discount.
  • Fully equipped team canteen.
  • Hospitality Rewards: access to health and wellbeing benefits, cashback, local perks (high street discount, restaurants, and Employee Assistance).
  • Refer a friend reward.
  • Review rewards.
  • Brand pillars - we have four pillars that we live and breathe every day.
  • Opportunities to socialise and celebrate - birthdays, work anniversaries, and big life moments.
  • Fundraising initiatives - we support the community and like to give back, in 2023 we walked for wellbeing supporting Hospitality Action and will be doing this again in 2024.
  • Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.

Our Brand Pillars

  • Legacy - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building's past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.
  • Discovery - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays, and seasonal pop-ups.
  • Innovation - The Store is more than just a hotel, it's a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations, and innovative food, drink, and services.
  • Community - As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together.

We Value Diversity

We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation, and Community – including all the communities we serve.

We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

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