Executive for Business Performance and Improvement

3 weeks ago

Birmingham, Birmingham, United Kingdom Irwin Mitchell Full time
### Job Summary

As a Business Performance Executive at Irwin Mitchell, you will play a crucial role in driving business performance and excellence across the organization. You will be responsible for leading and executing key projects and initiatives that underpin the financial, business development, operational, and people plans for the legal teams. Your primary focus will be on supporting stakeholders at all levels to deliver and embed key initiatives that drive performance improvements.

### Key Responsibilities

* Operate as an integral member of the Business Performance team, working with Business Unit leadership teams and stakeholders to drive understanding and delivery of key performance indicators and outcomes
* Support Business Managers and Client Services through cyclical annual business planning activity across all strategic pillars to ensure activity is delivered in a timely manner and meets our strategic goals
* Work closely with stakeholders at all levels and across the business matrix to consistently monitor, track, and update on performance
* Identify, communicate, and where necessary escalate risks to performance and delivery
* Identify and understand thematic financial, resource, and operational trends, risks, and opportunities through regular performance analysis
* Identify areas to reduce costs and improve our people and process efficiencies
* Lead and support delivery of key business initiatives and projects, working closely with the Business Manager, Legal teams, Finance, HR, Business Development, and Marketing to prepare business recommendations that maximize performance, productivity, efficiency, and service delivery
* Champion the use of analysis and data-led approaches to ensure robust business performance monitoring
* Lead on our Business Performance communications and reporting, working closely with Corporate Services functions and the Data/Analytics teams to support the transition and automation of regular reporting to drive business efficiencies
* Work with stakeholders across the business to drive a culture of compliance, best practice, and operational excellence, monitoring performance and implementing action plans
* Develop and demonstrate strong understanding of the Business Units' services, processes, and practices to establish a role as a trusted advisor to the Client Services teams
* Play a key role in Business Performance and Business Unit meetings, working alongside the Business Managers and senior leadership teams to update on performance and deliver on activity to drive improvements as required
* Build strong relationships across IM to develop understanding of the business areas and deliver performance improvement initiatives
* Act as a bridge to connect individuals across Legal teams and Corporate services to ensure efficient delivery and communication of initiatives and queries
* Champion the experience of our colleagues and make IM a great place to work by supporting GPTW activity and action planning

### About You

* An articulate and engaging relationship builder with the ability to work with and influence a wide range of stakeholders
* A confident leader and team player with the ability to positively lead and deliver change
* Confident handling different types of data, ideally with experience in analyzing business processes and financial modeling
* Strong planning and organization skills, including the ability to manage multiple deadlines simultaneously and prioritize work accordingly
* Experience of operating in a complex matrix structure model - building relationships across a range of stakeholder groups
* Experience of operating within large-scale operational service delivery businesses
* Commercial acumen and financial understanding - with ability to evidence delivering targets by monitoring and management of commercial drivers and key performance indicators
* Strong analytical skills with ability to evidence strong skills in analysis driving insight and action
* Evidence ability to review, propose, and improve processes and ways of working to improve commercial outcomes
* Evidence of challenging the business 'norms' and identifying opportunities for continuous improvement in financial/operational plans, processes, and models, etc
* Operational excellence focus - drive for service excellence, process, and people efficiency
* Ability to act as a commercial representative, communicating effectively and professionally across all levels of the business
* Experience of successfully dealing with all levels of internal stakeholders
* Excellent organizational and project management skills

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