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Business Process Improvement Specialist

4 weeks ago

Birmingham, Birmingham, United Kingdom Compass Group UK Full time
Business Process Improvement Specialist

Compass Group UK is seeking a highly skilled Business Process Improvement Specialist to drive process improvements across the organisation. The successful candidate will play a key role in identifying inefficiencies, streamlining operations, and optimising business processes to align with our strategic objectives.

Key Responsibilities:
  • Process Mapping & Documentation: Visualize and document workflows using BPMN 2.0 and other tools to identify improvement areas, while maintaining SOPs, change logs, and reports.
  • Data Analysis: Identify trends, inefficiencies, and bottlenecks in processes, providing actionable insights and recommendations.
  • Requirements Gathering: Collaborate with stakeholders to define scope and gather needs for improvement initiatives.
  • Stakeholder Engagement & Change Management: Engage with departments to gain support, understand challenges, and ensure smooth communication. Support change management by training users on new processes.
  • Improvement Recommendations: Suggest process improvements, including streamlining, addressing pain points, or introducing new technologies.
  • Testing & Validation: Ensure new processes meet goals and performance metrics through testing and validation.
  • Best Practice Integration: Incorporate industry best practices and benchmarks to enhance processes, looking beyond core competencies.
  • Performance & Monitoring: Set KPIs and track progress, gathering feedback for continuous improvement.
  • Continuous Improvement: Adopt a proactive approach to drive ongoing process enhancements and foster a culture of improvement.

Requirements:
  • Extensive experience in process improvement, business analysis, and transformation within large, multi-site organisations.
  • Proven track record of supporting and delivering large-scale transformation projects, including identifying bottlenecks, streamlining operations, and implementing new processes or technologies.
  • Strong project management experience, with the ability to manage projects within scope, time, and budget.
  • Ability to work with multiple stakeholders to gather requirements and manage competing priorities.
  • Advanced analytical skills, with the ability to assess current processes, identify inefficiencies, and provide clear recommendations for improvement.
  • Proficiency in using data analysis to provide insights and make data-driven decisions.
  • Excellent communication and interpersonal skills to manage relationships across various levels of the organisation.
  • Ability to present complex information in a clear and understandable way to both technical and non-technical audiences.
  • Comfortable navigating ambiguous situations and adapting strategies in response to new information or changing business needs.
  • Experience in driving change initiatives, including supporting the communication and training required to ensure successful adoption of new processes.

Desirable Qualifications:
  • Qualifications in Six Sigma, Lean Management, or other recognised process improvement methodologies.
  • Project management certification (e.g., PMP, PRINCE2).
  • Experience with ERP systems and process modelling tools, such as Visio, Lucidchart, or similar platforms.
  • Experience using process mining platforms to analyse workflows, identify inefficiencies, and recommend improvements based on data-driven insights.