Business Process Improvement Specialist
1 week ago
Compass Group UK is seeking a highly skilled Business Process Improvement Specialist to drive process improvements across the organisation. The successful candidate will play a key role in identifying inefficiencies, streamlining operations, and optimising business processes to align with our strategic objectives.
Key Responsibilities:
- Process Mapping & Documentation: Visualize and document workflows using BPMN 2.0 and other tools to identify improvement areas, while maintaining SOPs, change logs, and reports.
- Data Analysis: Identify trends, inefficiencies, and bottlenecks in processes, providing actionable insights and recommendations.
- Requirements Gathering: Collaborate with stakeholders to define scope and gather needs for improvement initiatives.
- Stakeholder Engagement & Change Management: Engage with departments to gain support, understand challenges, and ensure smooth communication. Support change management by training users on new processes.
- Improvement Recommendations: Suggest process improvements, including streamlining, addressing pain points, or introducing new technologies.
- Testing & Validation: Ensure new processes meet goals and performance metrics through testing and validation.
- Best Practice Integration: Incorporate industry best practices and benchmarks to enhance processes, looking beyond core competencies.
- Performance & Monitoring: Set KPIs and track progress, gathering feedback for continuous improvement.
- Continuous Improvement: Adopt a proactive approach to drive ongoing process enhancements and foster a culture of improvement.
Requirements:
- Extensive experience in process improvement, business analysis, and transformation within large, multi-site organisations.
- Proven track record of supporting and delivering large-scale transformation projects, including identifying bottlenecks, streamlining operations, and implementing new processes or technologies.
- Strong project management experience, with the ability to manage projects within scope, time, and budget.
- Ability to work with multiple stakeholders to gather requirements and manage competing priorities.
- Advanced analytical skills, with the ability to assess current processes, identify inefficiencies, and provide clear recommendations for improvement.
- Proficiency in using data analysis to provide insights and make data-driven decisions.
- Excellent communication and interpersonal skills to manage relationships across various levels of the organisation.
- Ability to present complex information in a clear and understandable way to both technical and non-technical audiences.
- Comfortable navigating ambiguous situations and adapting strategies in response to new information or changing business needs.
- Experience in driving change initiatives, including supporting the communication and training required to ensure successful adoption of new processes.
Desirable Qualifications:
- Qualifications in Six Sigma, Lean Management, or other recognised process improvement methodologies.
- Project management certification (e.g., PMP, PRINCE2).
- Experience with ERP systems and process modelling tools, such as Visio, Lucidchart, or similar platforms.
- Experience using process mining platforms to analyse workflows, identify inefficiencies, and recommend improvements based on data-driven insights.
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