Sales Administration and Customer Service Coordinator
5 days ago
Job Summary
Talent Hub HQ Ltd is seeking a highly organized and detail-oriented Sales Administration and Customer Service Coordinator to join our dynamic team. As a key member of our sales and operations team, you will be responsible for managing various administrative tasks related to sales, regulatory compliance, and customer service.
Key Responsibilities:
Sales Administration:
- Prepare and process G99 applications for Distribution Network Operators (DNOs) to ensure timely approval and grid connection.
- Manage Building Control documentation, ensuring all necessary permits and approvals are obtained for installations.
- Coordinate the issuance and management of MCS (Microgeneration Certification Scheme) certificates, ensuring compliance with industry standards.
Warranty Management
- Oversee the issuance and tracking of workmanship warranties for installations.
- Manage manufacturer warranties for inverters and batteries, ensuring all documentation is completed and filed correctly.
Regulatory Compliance
- Ensure all regulatory paperwork is completed accurately and submitted in a timely manner.
- Stay up-to-date with industry regulations and best practices to ensure ongoing compliance.
Customer Service
- Provide exceptional customer service, addressing enquiries and resolving issues related to renewable energy installations and services.
- Act as a liaison between customers and technical teams to ensure clear communication and satisfaction.
General Administration
- Maintain accurate and organized records of all administrative tasks and documentation.
- Assist with other administrative duties as needed to support the sales and operations teams.
Requirements
- Previous experience in sales administration or customer service, preferably in the renewable energy or construction industry.
- Familiarity with regulatory requirements and documentation related to renewable energy installations, including G99 applications, Building Control, MCS certification, and warranty management.
- Strong organizational and multitasking abilities.
- Excellent attention to detail and accuracy.
- Effective communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
Benefits:
- A real living wage employer with performance-related pay rises plus a discretionary bonus scheme
- Competitive holiday allowance and a chance to win an extra week each year
- Cost-price renewable energy solutions for your own home
- Opportunity to take up to 2 paid community days each year
- Development programmes & career progression
- Access to a trusted financial advisor for support with all money matters
- Office and extracurricular activities to improve physical and mental wellbeing
- Cycle-to-work scheme and team perks
- Comprehensive training programme backed up by full on-the-job support
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Watford, Hertfordshire, United Kingdom Talent Hub HQ Full timeJob SummaryTalent Hub HQ is seeking a highly organized and detail-oriented Sales Administration and Customer Service Coordinator to join our dynamic team. As a key member of our sales and operations team, you will be responsible for managing various administrative tasks related to sales, regulatory compliance, and customer service.Key ResponsibilitiesSales...
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Watford, Hertfordshire, United Kingdom Talent Hub HQ Ltd Full timeAbout the RoleTalent Hub HQ Ltd is seeking a highly organized and detail-oriented Sales Administration and Customer Service Coordinator to join our dynamic team. As a key member of our sales and operations team, you will be responsible for managing various administrative tasks related to sales, regulatory compliance, and customer service.Key...
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