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Customer Service Coordinator
2 months ago
We are seeking a highly skilled and dedicated Customer Service Administrator to join our team at East and North Hertfordshire NHS Trust. As a key member of our Health at Work team, you will play a vital role in providing exceptional customer care and administrative support to our patients and employees.
Main Responsibilities:
- Customer Service: Provide a high standard of customer care to employees, managers, and potential new customers, responding to their queries and concerns in a polite, sensitive, and professional manner.
- Administrative Support: Maintain accurate and confidential occupational health records using an electronic record-keeping system, inputting and accessing records as required.
- Communication: Communicate clearly and effectively with a range of employees and employers, both in person and over the phone, providing timely and accurate information as needed.
- Event Planning: Participate in the promotion and delivery of wellbeing events and annual flu campaigns, including developing promotional materials and supporting the development of posters, leaflets, and intranet pages.
- Training and Support: Assist in the local induction, training, and support of new employees in the Health at Work team.
Requirements:
- Essential Criteria: Communicating clearly and effectively, answering telephone calls with care and efficiency, accurately inputting and accessing information electronically.
- Desirable Criteria: Working in an Occupational Health setting, undertaking reception duties, arranging appointments, taking meeting notes, meeting deadlines and targets.
Working for Our Organisation:
We are proud of the range of general and specialist services we provide, and our 6,000 or so dedicated staff ensure our patients receive the best care. Our ability to be flexible and innovative in the way we work and deliver our services has never been more important than it is now.
We are committed to a positive work-life balance for our employees, and we are committed to supporting flexible working wherever possible. We are also proud to be a Disability Confident employer and have achieved our status in 2019.
We understand the importance of balancing work and home life, and we are committed to supporting our employees in achieving this balance. We are also committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities.
