Customer Service Coordinator
3 weeks ago
We are seeking a highly skilled and motivated Customer Service Administrator to join our team at East and North Hertfordshire NHS Trust. As a key member of our Health at Work team, you will play a vital role in providing exceptional customer service and administrative support to our patients and employees.
The successful candidate will have excellent communication skills, a strong attention to detail, and the ability to work efficiently in a fast-paced environment. You will be responsible for managing confidential health records, responding to email enquiries, and participating in the promotion and delivery of wellbeing events.
We are committed to creating a positive and inclusive work environment, and we welcome applications from candidates with diverse backgrounds and experiences.
Main Responsibilities- Provide exceptional customer service to patients and employees, responding to queries and concerns in a timely and professional manner.
- Manage confidential health records, ensuring accurate and secure data entry and retrieval.
- Respond to email enquiries, providing clear and concise information and escalating complex issues to senior team members.
- Participate in the promotion and delivery of wellbeing events, including the development of promotional materials and the coordination of events.
- Assist in the local induction, training, and support of new employees in the Health at Work team.
At East and North Hertfordshire NHS Trust, we are proud of our commitment to delivering high-quality, patient-centered care. Our team of dedicated staff work tirelessly to provide exceptional services to our patients, and we are seeking like-minded individuals to join our team.
We are committed to creating a positive and inclusive work environment, and we welcome applications from candidates with diverse backgrounds and experiences.
We are proud to be a Disability Confident employer and have achieved our status in 2019. We are committed to removing barriers that prospective candidates may face at any stage of our recruitment process.
Person SpecificationWe are seeking a highly skilled and motivated individual with the following qualifications and experience:
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to work accurately in a fast-paced environment.
- Ability to manage confidential health records and maintain confidentiality.
- Experience of working in a customer-facing role, preferably in a healthcare setting.
- Ability to work efficiently and effectively in a team environment.
We are committed to creating a positive and inclusive work environment, and we welcome applications from candidates with diverse backgrounds and experiences.
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