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Sales Administration and Customer Service Coordinator

2 months ago

Watford, Hertfordshire, United Kingdom Talent Hub HQ Ltd Full time
About the Role

Talent Hub HQ Ltd is seeking a highly organized and detail-oriented Sales Administration and Customer Service Coordinator to join our dynamic team. As a key member of our sales and operations team, you will be responsible for managing various administrative tasks related to sales, regulatory compliance, and customer service.

Key Responsibilities:
  • Sales Administration:
    • Prepare and process G99 applications for Distribution Network Operators (DNOs) to ensure timely approval and grid connection.
    • Manage Building Control documentation, ensuring all necessary permits and approvals are obtained for installations.
    • Coordinate the issuance and management of MCS (Microgeneration Certification Scheme) certificates, ensuring compliance with industry standards.
  • Warranty Management:
    • Oversee the issuance and tracking of workmanship warranties for installations.
    • Manage manufacturer warranties for inverters and batteries, ensuring all documentation is completed and filed correctly.
  • Regulatory Compliance:
    • Ensure all regulatory paperwork is completed accurately and submitted in a timely manner.
    • Stay up-to-date with industry regulations and best practices to ensure ongoing compliance.
  • Customer Service:
    • Provide exceptional customer service, addressing enquiries and resolving issues related to renewable energy installations and services.
    • Act as a liaison between customers and technical teams to ensure clear communication and satisfaction.
  • General Administration:
    • Maintain accurate and organized records of all administrative tasks and documentation.
    • Assist with other administrative duties as needed to support the sales and operations teams.
Requirements:
  • Previous experience in sales administration or customer service, preferably in the renewable energy or construction industry.
  • Familiarity with regulatory requirements and documentation related to renewable energy installations, including G99 applications, Building Control, MCS certification, and warranty management.
  • Strong organizational and multitasking abilities.
  • Excellent attention to detail and accuracy.
  • Effective communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
What We Offer:
  • A real living wage employer with performance-related pay rises plus a discretionary bonus scheme.
  • Competitive holiday allowance and a chance to win an extra week each year.
  • Cost-price renewable energy solutions for your own home.
  • Opportunity to take up to 2 paid community days each year.
  • Development programmes & career progression.
  • Access to a trusted financial advisor for support with all money matters.
  • Office and extracurricular activities to improve physical and mental wellbeing.
  • Cycle-to-work scheme and team perks.
  • Comprehensive training programme backed up by full on-the-job support.