Customer Service Coordinator
4 days ago
About the Role:
Sheridan Ward Recruitment Services is seeking a highly organized and detail-oriented Customer Administrator to join their team. As a key member of the team, you will be responsible for providing exceptional customer service and administrative support to the engineering team.
Key Responsibilities:
- Scheduling and Diary Management: Utilize a CRM system to schedule engineers and manage their diaries.
- Request Logging and Closure: Log and close off any requests in a timely and efficient manner.
- Invoicing and Financial Management: Invoicing all chargeable calls and maintaining accurate financial records.
- Meeting Attendance and Coordination: Attend meetings and coordinate with the engineering team to ensure seamless communication.
- Customer Query Resolution: Respond to customer queries in a professional and timely manner.
- Quotation Creation: Create quotations in a timely manner to meet customer needs.
Benefits:
- Onsite Parking: Enjoy the convenience of onsite parking.
- Annual Leave and Service Increase: Receive annual leave which increases with service.
- Team Events and Social Activities: Participate in team events and social activities to foster a positive and collaborative work environment.
- Vibrant and Supportive Work Environment: Work in an upbeat and vibrant working environment that values employee well-being.
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