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Customer Service Coordinator

2 months ago

Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Full time

Job Summary:

We are seeking a highly organized and communicative Customer Service Coordinator to join our team at Sheridan Ward Recruitment Services. As a key member of our team, you will be responsible for scheduling appointments, responding to customer inquiries, and providing support to our engineers.

Key Responsibilities:

  • Scheduling: Schedule appointments and manage the team's schedule to ensure efficient use of time.
  • Customer Service: Respond to customer inquiries in a timely and professional manner, providing solutions to their queries.
  • Reporting: Produce reports to track customer interactions and team performance.
  • Logistics: Log customer calls and maintain accurate records.
  • Support: Provide support to our engineers, ensuring they have the necessary resources to complete their tasks.
  • Meetings: Attend meetings to discuss customer interactions and team performance.

Benefits:

  • Parking: Access to on-site parking facilities.
  • Annual Leave: Generous annual leave policy.