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Sales and Customer Service Coordinator
2 months ago
Talent Hub HQ Ltd is seeking a highly organized and detail-oriented Sales and Customer Service Coordinator to join our dynamic team. As a key member of our sales and operations team, you will be responsible for managing various administrative tasks related to sales, regulatory compliance, and customer service.
Key Responsibilities- Sales Administration:
- Prepare and process G99 applications for Distribution Network Operators (DNOs) to ensure timely approval and grid connection.
- Manage Building Control documentation, ensuring all necessary permits and approvals are obtained for installations.
- Coordinate the issuance and management of MCS (Microgeneration Certification Scheme) certificates, ensuring compliance with industry standards.
- Warranty Management:
- Oversee the issuance and tracking of workmanship warranties for installations.
- Manage manufacturer warranties for inverters and batteries, ensuring all documentation is completed and filed correctly.
- Regulatory Compliance:
- Ensure all regulatory paperwork is completed accurately and submitted in a timely manner.
- Stay up-to-date with industry regulations and best practices to ensure ongoing compliance.
- Customer Service:
- Provide exceptional customer service, addressing enquiries and resolving issues related to renewable energy installations and services.
- Act as a liaison between customers and technical teams to ensure clear communication and satisfaction.
- General Administration:
- Maintain accurate and organized records of all administrative tasks and documentation.
- Assist with other administrative duties as needed to support the sales and operations teams.
- Previous experience in sales administration or customer service, preferably in the renewable energy or construction industry.
- Familiarity with regulatory requirements and documentation related to renewable energy installations, including G99 applications, Building Control, MCS certification, and warranty management.
- Strong organizational and multitasking abilities.
- Excellent attention to detail and accuracy.
- Effective communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
- A real living wage employer with performance-related pay rises plus a discretionary bonus scheme.
- Competitive holiday allowance and a chance to win an extra week each year.
- Cost-price renewable energy solutions for your own home.
- Opportunity to take up to 2 paid community days each year.
- Development programmes & career progression.
- Access to a trusted financial advisor for support with all money matters.
- Office and extracurricular activities to improve physical and mental wellbeing.
- Cycle-to-work scheme and team perks.
- Comprehensive training programme backed up by full on-the-job support.