Client Services Coordinator

6 days ago

Watford, Hertfordshire, United Kingdom Service Innovation Group UK Full time
Job Summary

Service Innovation Group UK is seeking a highly motivated and driven Client Services Coordinator to work across multiple key accounts on behalf of top global brands. This supporting role will be instrumental in providing day-to-day planning, implementation, and execution of projects, analyzing key performance indicator (KPI) reporting, and acting as a secondary point of contact for clients and stakeholders.

The successful candidate will play a key role in helping us to continue to develop the service we provide to clients and drive continual improvement through ways of working and innovation. Candidates should have a keen eye for detail, an aptitude for driving improvements, and an interest in the retail landscape. Proficiency in planning, organizing, and executing campaigns, as well as managing multiple projects and timelines efficiently, is essential.

Key Responsibilities
  • Campaign Planning and Execution: Collaborating with internal teams to plan, develop, and execute field marketing campaigns that meet the client's objectives.
  • Project Coordination: Managing timelines, resources, and deliverables for campaigns, ensuring projects are delivered on time and within scope.
  • Briefing Teams: Clearly communicating the client's needs, campaign objectives, and expectations to internal teams, operations, and other stakeholders.
  • Performance Monitoring and Reporting: Tracking the progress and performance of campaigns, providing regular updates to clients, and producing post-campaign reports with insights and analysis.
  • Problem Solving: Addressing and resolving any issues or challenges that arise during the campaign, ensuring minimal disruption and maintaining client confidence.
  • Client Relationship Management: Building and maintaining strong, long-term relationships with clients, acting as a key point of contact alongside the Senior Client Services Manager, ensuring client satisfaction.
  • Client Presentations: Preparing and delivering presentations to clients on campaign strategies, results, and recommendations for future activities.
  • Contract and SLA Compliance: Ensuring that all activities and deliverables are aligned with the contract terms and service-level agreements (SLAs) agreed upon with the client.
  • Market and Competitor Research: Keeping up to date with market trends, consumer behavior, and competitor activities to make informed recommendations to clients.
  • Team Collaboration: Working closely with internal teams such as creative, logistics, and field staff to ensure seamless collaboration and successful campaign execution.
Essential and Desirable Skills
  • Essential:
    • Enthusiasm for embracing SIG's company values: Excellence, Innovation, Integrity, Sustainability, Inclusivity, and Collaboration.
    • Clear and effective communication skills with clients and internal teams.
    • Strong relationship-building abilities to maintain and develop client trust.
    • Proficiency in planning, organizing, and executing campaigns.
    • Managing multiple projects and timelines efficiently.
    • Ability to analyze campaign data and extract meaningful insights.
    • Competence in creating comprehensive and understandable reports.
    • Quickly identifying and resolving issues as they arise.
    • Flexibility in adjusting plans and strategies in response to challenges.
  • Desirable:
    • Mid-level to advanced Excel skills.
    • A passion for retail, brands, and consumers.
    What We Offer
    • Attractive Compensation: Earn a competitive salary of up to £30,000 per annum.
    • Generous Time Off: Receive 25 days of annual leave plus 8 bank holidays (plus length of service increases and the option to buy and sell).
    • Cool Tech Gear: Get equipped with the latest tablet and mobile, ensuring you're always connected and ready to impress.
    • Retirement Planning: Enrol in the NOW Pension scheme to secure your future.
    • Supportive Work Environment: Utilize our Employee Assistance Programme for personal and professional support.
    • Financial Security: Enjoy peace of mind with life assurance coverage.
    • Comprehensive Health Coverage: Access to AXA private medical and dental insurance for you and your family.
    • Wellbeing Perks: Take advantage of a monthly wellbeing allowance through Heka, offering a variety of wellness products and services, including gym memberships.

Diversity, Inclusion, and Belonging Statement:
At Service Innovation Group (SIG), we strive to create an environment of Diversity, Inclusion, and Belonging where every voice is heard and valued. Our Great Place to Work accreditation as best employer of the year for women reflects our dedication to an inclusive culture. As a carbon-neutral and a living wage employer, we're dedicated to creating a vibrant workplace. Join our dynamic, inclusive environment where your unique contributions drive our success.

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