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Service Desk Coordinator

2 months ago

Watford, Hertfordshire, United Kingdom Hays Specialist Recruitment Limited Full time

Job Summary

We are seeking a highly organized and customer-focused Service Desk Coordinator to join our team at Hays Specialist Recruitment Limited. As a key member of our support team, you will play a vital role in ensuring the highest levels of customer service are achieved.

Key Responsibilities

  • Assist the Service Manager in overseeing administrative support to all customers, engineering staff, and other stakeholders within the business.
  • Schedule and coordinate engineers in a timely manner to ensure efficient resolution of customer issues.
  • Escalate customer complaints or escalations in a professional and timely manner.
  • Log reactive calls and monitor engineer attendance to ensure seamless support.
  • Produce daily escalation reports to inform business decisions.
  • Attend team meetings to discuss ongoing projects and initiatives.
  • Provide helpdesk cover for holidays and sickness to ensure continuity of service.

Requirements

  • Good organizational skills to manage multiple tasks and priorities.
  • Strong customer service skills to deliver exceptional support to our clients.
  • Knowledge of CRM systems to effectively manage customer interactions.
  • Ability to work to deadlines and under pressure to meet business objectives.
  • A sharp eye for detail to ensure accuracy and quality in all work.

What We Offer

  • Free parking onsite for convenience.
  • Annual Bonus for outstanding performance.
  • Social lunches and events to foster team camaraderie.
  • Pension scheme for long-term financial security.