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Service Desk Manager

2 months ago


Watford, Hertfordshire, United Kingdom Lynx Recruitment Ltd Full time

Lynx Recruitment Ltd is seeking a Service Desk Manager to bridge the gap between Infrastructure and IT Support functions for a successful car rental service based in Hertfordshire.

This leadership role requires technical expertise, people development, and management tasks, including risk, supplier, and resource management.

The Service Desk Manager will oversee a team of two to four engineers, with opportunities for growth as the organization expands.

Essential Skills and Experience:

  • Minimum of 2 years managerial experience in a Service Desk Manager position
  • Strong Troubleshooting experience
  • Strong 2nd/3rd Line exposure
  • Technical experience in VMWare, AWS, Office365, Exchange, Active Directory
  • Telephony experience
  • Networking experience
  • Excellent communication skills