Senior IT Support Specialist

1 month ago


Watford, Hertfordshire, United Kingdom VIQU Limited Full time
Senior Service Desk Engineer

VIPU Limited is seeking a highly skilled Senior Service Desk Engineer to join their team. As a Senior Service Desk Engineer, you will be responsible for providing second-line and third-line technical support and maintenance on-site and remotely, with a focus on desktop, server, and infrastructure support.

The ideal candidate will have a strong background in IT support, with experience working at a 2nd/3rd line level. They will be proficient in Microsoft Server operating systems and associated technologies, including Windows Server, Windows Desktop, Office 365, and Active Directory. Additionally, they will have knowledge of cloud services, including Azure, Exchange, SharePoint, OneDrive, and Intune.

The Senior Service Desk Engineer will benefit from hybrid working, with 3 days on-site and 2 days from home. They will be the escalation point for the service desk and will work directly with customers. The ideal candidate will possess excellent communication skills and a keen interest in technology.

Key Responsibilities:

  • Provide second-line and third-line technical support and maintenance on-site and remotely
  • Focus on desktop, server, and infrastructure support
  • Work with customers to resolve technical issues
  • Escalate complex issues to senior technical staff
  • Collaborate with the service desk team to ensure seamless support

Requirements:

  • 2+ years of experience in an IT support role, working at a 2nd/3rd line level
  • Proficient in Microsoft Server operating systems and associated technologies
  • Knowledge of cloud services, including Azure, Exchange, SharePoint, OneDrive, and Intune
  • Certified in Microsoft fundamentals
  • Excellent communication skills

What We Offer:

  • Competitive salary: £35,000 - £40,000
  • Hybrid working arrangement: 3 days on-site, 2 days from home
  • Opportunity to work with a leading IT solutions provider
  • Professional development and growth opportunities

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