HVAC Technical Support Specialist

4 weeks ago


Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time
Job Title: HVAC Technical Support Specialist

Job Summary:
We are seeking a skilled HVAC Technical Support Specialist to join our team at Think Specialist Recruitment. As a key member of our team, you will provide technical support for project design and products to customers, maintaining reports on frequent product or design issues and filtering these issues through to the designers. Your excellent communication and customer service skills will be essential in providing phone-based support to installers and supporting with product-based training to project leads.

Key Responsibilities:
Provide technical support for project design and products to customers
Maintain reports on frequent product or design issues and filter these issues through to the designers
Provide phone-based support to installers
Support with product-based training to project leads
Accurately record data on the CRM system
Develop and maintain knowledge of products, applications, standards, and legislative aspects relevant to the business

Requirements:
NVQ or Degree qualified or work experience within Mechanical Engineering/Building Services/Plumbing or a relevant study
Excellent communication and customer service skills
Excellent IT skills including MS Excel, Word, and CRM systems
Rights to work in the UK - unfortunately we cannot provide sponsorship

About Us:
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds, and Bucks area. We specialise in permanent, temporary, and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support

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