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Customer Service Coordinator

2 months ago

Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Full time

Job Summary:

We are seeking a highly organized and customer-focused Customer Service Administrator to join our team at Sheridan Ward Recruitment Services. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities:

  • Offering support to the team and ensuring seamless day-to-day operations
  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Scheduling appointments and managing calendars
  • Escalating any customer complaints and concerns to senior management
  • Logging and tracking customer interactions and feedback
  • Monitoring and reporting on customer satisfaction and service levels
  • Attending team meetings and contributing to the development of new processes and procedures
  • Providing administrative support for special projects and initiatives

Requirements:

  • Excellent written and verbal communication skills
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Good systems knowledge and experience with CRM software
  • Previous customer service experience and a passion for delivering exceptional customer experiences

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment