IT Service Desk Technician
3 days ago
Key Responsibilities
- Serve as the primary point of contact for customers requiring technical support for Windows 11 devices.
- Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary.
- Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided.
- Maintain accurate records of incidents, resolutions, and updates using the ticketing system.
Required Skills and Experience:
- Proven experience in supporting Windows 11 in a service desk environment.
- Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.
- Excellent customer communication and interpersonal skills.
This role offers a competitive salary of £22,000 - £24,000 per annum and the opportunity to work with a leading technology company.
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