Optics Technical Support Specialist
2 weeks ago
We are seeking a highly competent Product Support Manager EMEA to lead our Product Support Team in achieving exceptional customer satisfaction. This is an exciting opportunity to join a dynamic company that offers a range of benefits and career development opportunities.
About the RoleThe successful candidate will be responsible for managing the Product Support Team, including team structuring, day-to-day management, and increasing regional customer satisfaction for technical and applications support activities.
Key Responsibilities:- Lead the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
- Develop a schedule for Sales & Applications Engineers to ensure adequate phone, email, and chat coverage.
- Assist the Product Support Team with complex technical inquiries as needed and involve Solutions Engineers and Regional Sales Managers as required.
- Develop a long-term strategy for continuous improvement of sales process and customers journey.
- Track key performance indicators (KPIs) and report them to stakeholders.
Requirements:
- A minimum of three years' experience in technical sales and/or product support.
- Knowledgeable about sales and support processes.
- Fluent in English; additional language skills preferred.
- Willingness to travel occasionally for tradeshows and other Edmund Optics sites.
Compensation and Benefits:
- Salary: £55,000 per annum, negotiable based on experience.
- Company pension scheme.
- Private medical & dental insurance.
- Extensive training and development opportunities.
- Subsidized gym membership.
- Cycle to Work scheme.
- Company events.
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