EMEA Product Development Lead
3 days ago
We are looking for a skilled Product Support Manager EMEA to manage our Product Support Team in York, Mainz, or Lyon. This role involves managing the team's day-to-day activities, increasing customer satisfaction, and developing a long-term strategy for sales process improvement.
About Edmund OpticsEdmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. We offer customized solutions for various applications, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D.
Key Responsibilities:- Manage the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
- Develop a schedule for Sales & Applications Engineers to ensure adequate phone, email, and chat coverage.
- Assist the Product Support Team with complex technical inquiries as needed and involve Solutions Engineers and Regional Sales Managers as required.
- Develop a long-term strategy for continuous improvement of sales process and customers journey.
- Track key performance indicators (KPIs) and report them to stakeholders.
Requirements:
- A minimum of three years' experience in technical sales and/or product support.
- Knowledgeable about sales and support processes.
- Fluent in English; additional language skills preferred.
- Willingness to travel occasionally for tradeshows and other Edmund Optics sites.
Compensation and Benefits:
- Salary: £50,000 - £65,000 per annum, depending on location.
- Company pension scheme.
- Private medical & dental insurance.
- Extensive training and development opportunities.
- Subsidized gym membership.
- Cycle to Work scheme.
- Company events.
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