Optics Technical Service Lead

3 days ago


Selby, North Yorkshire, United Kingdom Edmund Optics Full time
About Us:

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology.

We have a strong presence in the global market, with subsidiaries in Germany, UK, Netherlands, and France.

Our products are used in various applications, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D;.

We are committed to providing high-quality products and excellent customer service.

Job Summary:

The Product Support Manager EMEA will be responsible for managing the Product Support Team (Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications.

This role requires a highly competent and skilled individual who can manage and develop a team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.

The successful candidate will have minimum three years experience in technical sales and/or product support, knowledgeable about sales and support processes, and fluent in English.

Key Responsibilities:
  • Manage and develop the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
  • Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  • Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified.
  • Continuously improve sales process and customers journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement.
  • Track key performance indicators (KPIs) and report them to the appropriate stakeholders.
What We Offer:

A competitive salary of £60,000 - £80,000 per annum.

Company pension scheme.

Private medical & dental insurance.

Extensive training and development opportunities.

Subsidized gym membership.

Cycle to Work scheme.

Company events.



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