Optics Technical Service Lead
3 days ago
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology.
We have a strong presence in the global market, with subsidiaries in Germany, UK, Netherlands, and France.
Our products are used in various applications, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D;.
We are committed to providing high-quality products and excellent customer service.
Job Summary:The Product Support Manager EMEA will be responsible for managing the Product Support Team (Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications.
This role requires a highly competent and skilled individual who can manage and develop a team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
The successful candidate will have minimum three years experience in technical sales and/or product support, knowledgeable about sales and support processes, and fluent in English.
Key Responsibilities:- Manage and develop the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
- Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
- Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified.
- Continuously improve sales process and customers journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement.
- Track key performance indicators (KPIs) and report them to the appropriate stakeholders.
A competitive salary of £60,000 - £80,000 per annum.
Company pension scheme.
Private medical & dental insurance.
Extensive training and development opportunities.
Subsidized gym membership.
Cycle to Work scheme.
Company events.
-
Optics Technical Support Specialist
3 days ago
Selby, North Yorkshire, United Kingdom Edmund Optics Full timeWe are seeking a highly competent Product Support Manager EMEA to lead our Product Support Team in achieving exceptional customer satisfaction. This is an exciting opportunity to join a dynamic company that offers a range of benefits and career development opportunities.About the RoleThe successful candidate will be responsible for managing the Product...
-
Technical Support Lead
2 days ago
Selby, North Yorkshire, United Kingdom Edmund Optics Full timeAt Edmund Optics, we are seeking an experienced Technical Support Lead to join our EMEA team. This role is responsible for managing the Product Support Team with the aim of maximizing customer satisfaction and revenue growth.About the RoleThe ideal candidate will have a strong background in technical sales and product support, with a minimum of three years'...
-
Optics Industry Leader
2 days ago
Selby, North Yorkshire, United Kingdom Edmund Optics Full timeJob DescriptionWe are seeking a highly skilled Product Support Manager EMEA to join our team at Edmund Optics. The successful candidate will be responsible for managing the Product Support Team, with the aim of maximizing customer satisfaction through technical and applications support activities.Key Responsibilities:Manage and develop the Product Support...
-
Product Support Manager EMEA Lead
2 days ago
Selby, North Yorkshire, United Kingdom Edmund Optics Full timeJob OverviewEdmund Optics, a leading manufacturer of optics, imaging, and photonics technology, seeks an exceptional Product Support Manager EMEA Lead. This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.The successful candidate will manage the Product Support Team with the aim to...
-
EMEA Product Development Lead
3 days ago
Selby, North Yorkshire, United Kingdom Edmund Optics Full timeWe are looking for a skilled Product Support Manager EMEA to manage our Product Support Team in York, Mainz, or Lyon. This role involves managing the team's day-to-day activities, increasing customer satisfaction, and developing a long-term strategy for sales process improvement.About Edmund OpticsEdmund Optics is a leading manufacturer and supplier of...
-
Customer Service Director
2 days ago
Selby, North Yorkshire, United Kingdom Edmund Optics Full timeEdmund Optics is seeking a Customer Service Director to lead our EMEA team. This role involves managing the Product Support Team to maximize customer satisfaction and revenue growth.About the PositionThe ideal candidate will have a strong background in technical sales and product support, with a minimum of three years' experience. They will be knowledgeable...
-
Product Support Manager EMEA
2 days ago
Selby, North Yorkshire, United Kingdom Edmund Optics Full timeJob Title:Product Support Manager EMEACompany Overview:Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology.The company has a strong presence in the global market, with subsidiaries in Germany, UK, Netherlands, and France.Our products are used in various applications, including advanced diagnostics, semiconductor...
-
Technical Sales and Support Team Leader
2 days ago
Selby, North Yorkshire, United Kingdom Edmund Optics Full timeAbout Edmund OpticsEdmund Optics is a pioneering company in the field of optics, imaging, and photonics technology. Our state-of-the-art manufacturing capabilities combined with our global distribution network have earned us the position as one of the largest suppliers of off-the-shelf optical components.We support numerous markets around the globe,...
-
Product Support Manager EMEA Position
2 days ago
Selby, North Yorkshire, United Kingdom Edmund Optics Full timeEdmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. As one of the largest suppliers of off-the-shelf optical components, we offer customized solutions for various applications.Job DescriptionThis is an office-based position responsible for managing the Product Support Team with the aim to maximize customer...
-
Optics Technical Liaison
3 days ago
Selby, North Yorkshire, United Kingdom Edmund Optics Full timeJob DescriptionWe are seeking a highly competent Product Support Manager EMEA (f/m/d) to manage the Product Support Team with the aim of maximizing customer satisfaction and revenue growth.The successful candidate will be responsible for team structuring, day-to-day management, increasing regional customer satisfaction for technical and applications support...
-
Product Support Team Manager
2 days ago
Selby, North Yorkshire, United Kingdom Edmund Optics Full timeAbout the RoleThe Product Support Manager EMEA will be responsible for leading the Product Support Team, focusing on delivering exceptional customer service and driving business growth. This is an exciting opportunity to join a dynamic team and contribute to the success of Edmund Optics.Main Responsibilities:Lead and develop the Product Support Team to...
-
EMEA Product Specialist
2 days ago
Selby, North Yorkshire, United Kingdom Edmund Optics Full timeAbout the Role:The Product Support Manager EMEA will be responsible for managing the Product Support Team (Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications.This role requires a highly competent and skilled individual who can manage and develop a team to...
-
Product Support Manager
2 days ago
Selby, North Yorkshire, United Kingdom Edmund Optics Full timeCompany OverviewEdmund Optics is a leading manufacturer of optics, imaging, and photonics technology. With state-of-the-art manufacturing capabilities and a global distribution network, Edmund Optics has earned a reputation as one of the largest suppliers of off-the-shelf optical components.The company supports numerous markets worldwide, including advanced...
-
Sales and Applications Engineer
2 days ago
Selby, North Yorkshire, United Kingdom Edmund Optics Full timeJob SummaryWe are looking for a Product Support Manager EMEA who can lead our Product Support Team in delivering exceptional customer service and driving business growth. If you have a passion for optics and a proven track record in product support, we encourage you to apply.Key Accountabilities:Drive customer satisfaction and revenue growth through...
-
Product Support Team Manager
2 days ago
Selby, North Yorkshire, United Kingdom Edmund Optics Full timeWe are looking for a skilled Product Support Team Manager to lead our EMEA team at Edmund Optics. This role involves managing the Product Support Team to maximize customer satisfaction and revenue growth.About the JobThe successful candidate will have a strong background in technical sales and product support, with a minimum of three years' experience. They...
-
Regional Product Specialist
2 days ago
Selby, North Yorkshire, United Kingdom Edmund Optics Full timeSalary and BenefitsThe estimated annual salary for this position is £60,000-£80,000, depending on location and experience. Edmund Optics offers a range of employee benefits, including a company pension scheme, private medical and dental insurance, extensive training and development opportunities, subsidized gym membership, cycle to work scheme, and company...
-
Customer Service Excellence Manager
2 days ago
Selby, North Yorkshire, United Kingdom Edmund Optics Full timeJob DescriptionWe are looking for a highly competent and skilled Customer Service Excellence Manager to join our team. The successful candidate will be responsible for managing the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability.Responsibilities include efficiently scheduling...
-
Technical Electrical Lead
2 days ago
Selby, North Yorkshire, United Kingdom Rise Technical Recruitment Limited Full timeKey Responsibilities:As a Technical Electrical Lead, you will be responsible for playing a pivotal role in the continuous improvement of the business. Your key responsibilities will include becoming a go-to expert in the projects team, taking a lead on various electrical projects, and working closely with the automation department to drive modernisation and...
-
Technical Electrical Lead
3 weeks ago
Selby, North Yorkshire, United Kingdom Rise Technical Recruitment Limited Full timeJob DescriptionIn this challenging and fast-paced role, you will work as part of the company's growing projects team, taking a lead on a wide range of highly technical and lucrative projects across their expanding site. Your primary responsibilities will include:Oversight of electrical projects from concept to completionLeadership of high voltage/3-phase...
-
Selby, North Yorkshire, United Kingdom Rise Technical Recruitment Full timeRise Technical Recruitment is seeking an Electrical Design Engineer to play a key role in the growth of their state-of-the-art plant. As a technical project lead, you will work on highly technical electrical projects from concept through to completion.About the Role:The successful candidate will be responsible for designing electrical schematics, components,...