Customer Service Director

2 weeks ago


Selby, North Yorkshire, United Kingdom Edmund Optics Full time

Edmund Optics is seeking a Customer Service Director to lead our EMEA team. This role involves managing the Product Support Team to maximize customer satisfaction and revenue growth.

About the Position

The ideal candidate will have a strong background in technical sales and product support, with a minimum of three years' experience. They will be knowledgeable about sales and support processes, fluent in English, and willing to travel occasionally.

The estimated salary for this role is around £65,000 - £85,000 per annum, depending on experience, plus a range of benefits including company pension scheme, private medical & dental insurance, and extensive training and development opportunities.

Main Responsibilities
  • Lead the Product Support Team to achieve customer satisfaction and revenue growth.
  • Efficiently manage Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  • Support the Product Support Team with complex technical inquiries as needed.
  • Drive continuous improvement of sales processes and customer journey.


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